Mars-Hydro LED Grow Light Discussion

SmokeSara said:
:circle-of-love:arteekay,our warranty policy for every customer is equal.:high-five:
I consulted with my colleague that you wanted us send replacement parts to you as quickly as we can,and you said you handle it by yourself ,so she didn't ask you to send it to our repair center.:Namaste:If you can not handle it now,you can send the replacement parts and your light to our repair center, you will pay the shipping charges(to/from):Namaste:
If you bought the light before Oct,2015 we will follow the old warranty policy,you bought your light in Nov,2015,it will be under the new warranty policy.:Namaste:
You can check our warranty &return policy:
led grow lights-Mars Hydro Premium Warranty
led grow lights-return policy
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Hi Sara,

When I said I would handle the repair myself, I assumed the standard FRU (Field Replaceable Unit) theory would apply. Once it became clear the board was scorched and multiple components on it were going to need to be replaced, a replacement working board should have been sent. I would then send the cooked board back to you and your repair center can refurbish it professionally, for use the next time a Canadian customer cooks a board in a 900.

If I call up Dell and tell them my mainboard is fried, I don't expect them to send me a handful of capacitors and the suggestion to hope for the best.
 
Ok sara i think you misunderstod. i was asking about getting pointed towards a retailer who sells your brand who has the mars grow bars in stock. i think my 60x 100cm closet will have a had time fitting a minimum of 50 bar into it ;) i hoped to find some european growshop who have these bars on stock allready.

But anyways tanks for your respons

EDITED : i got in contact with a uk/eu sellar who will get in contact with you guys regarding an order on those bars so i could buy them from him for me and the mates here :) so thats just awesome.

So if any in the UK or Eu have the same need for supplement lighting as me hit me with a PM and i will point you towards the guy when they get in stock (if they get in stock) i really hope they do. maybe pushing a few positive mails from other future customers will help on the process ;)


:Namaste:
 
Hello I thought I would update how my grow is going using your Mars II 1200 for my 5 strain auto grow. Day 28 from seed group shot:
IMG_20160514_072250.jpg
green crack (fastbuds) day 27 from seed:
IMG_20160513_071306.jpg
IMG_20160513_015533.jpg
if you would like to check out my grow I'm keeping a journal: Stealth Grow Mars II 1200 LED - 5 Auto Strains - 2016 should be a pretty popular journal soon as fastbuds is sending me some of there unreleased strains to grow out for some pictures I sent them of some of there girl scout cookies growing under your great lights. I am also going to be entering the second Mars hydro cup!
 
As computer is different from LED lights,we can not send you a new PCB board:high-five:.From your pics and description,our engineer confirmed that the light will work after leds have been changed. :high-five:
The led diodes goes out doesn't mean you need to change the PCB board,just need to change the led diodes,if the fan doesn't work,just need to change the fan.:high-five:
If you do think the PCB board is faulty,you can send the light to our repair center in Canada.Our technician will diagnose,after our tech confirmed the PCB board is fautly,we will change a new PCB board for you.:Namaste:
:Namaste:
arteekay said:
Hi Sara,

When I said I would handle the repair myself, I assumed the standard FRU (Field Replaceable Unit) theory would apply. Once it became clear the board was scorched and multiple components on it were going to need to be replaced, a replacement working board should have been sent. I would then send the cooked board back to you and your repair center can refurbish it professionally, for use the next time a Canadian customer cooks a board in a 900.

If I call up Dell and tell them my mainboard is fried, I don't expect them to send me a handful of capacitors and the suggestion to hope for the best.
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hey farmthekush,may i know what is the temperature in your tent？ you can check the nutrition :high-five:Hope they will be ok soon:Namaste:
farmthekush said:
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heat and overfeeding guys.. flushed few days ago leaves kept dying.. should i feed lite now when its dry? or maybe only water?

8 week .. finished in 11.

help appreciated guys. :whoa:
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:circle-of-love:i didn't misunderstood ,we only sale growbar from China so far.i will confirm with my colleague about the sellar in uk/eu which you mentioned.
Have a nice day:circle-of-love:
Klovneposen said:
Ok sara i think you misunderstod. i was asking about getting pointed towards a retailer who sells your brand who has the mars grow bars in stock. i think my 60x 100cm closet will have a had time fitting a minimum of 50 bar into it ;) i hoped to find some european growshop who have these bars on stock allready.

But anyways tanks for your respons

EDITED : i got in contact with a uk/eu sellar who will get in contact with you guys regarding an order on those bars so i could buy them from him for me and the mates here :) so thats just awesome.

So if any in the UK or Eu have the same need for supplement lighting as me hit me with a PM and i will point you towards the guy when they get in stock (if they get in stock) i really hope they do. maybe pushing a few positive mails from other future customers will help on the process ;)


:Namaste:
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SmokeSara said:
:circle-of-love:i didn't misunderstood ,we only sale growbar from China so far.i will confirm with my colleague about the sellar in uk/eu which you mentioned.
Have a nice day:circle-of-love:
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Hi Sara its all fine now. He have already contacted you guys by mail he wrote me and we are in the process of finding out an amount of test subjects i could try out for him given that i hit him back with some feedback on the results and obviously paying for them :) but thanks for your assistance much appreciated. i can't hardly wait on getting my hands on a few of them and see if they live up to my sky high expectations towards the rest of the mars hydro line.

and a good day to you as well Sara
:Namaste:
 
yeah,i'm sure your journal will be popular:bravo:,wow,welcome to join in the Second Mars-Hydro Cup:tommy:
r00tdoctor said:
Hello I thought I would update how my grow is going using your Mars II 1200 for my 5 strain auto grow. Day 28 from seed group shot:
IMG_20160514_072250.jpg
green crack (fastbuds) day 27 from seed:
IMG_20160513_071306.jpg
IMG_20160513_015533.jpg
if you would like to check out my grow I'm keeping a journal: Stealth Grow Mars II 1200 LED - 5 Auto Strains - 2016 should be a pretty popular journal soon as fastbuds is sending me some of there unreleased strains to grow out for some pictures I sent them of some of there girl scout cookies growing under your great lights. I am also going to be entering the second Mars hydro cup!
Click to expand...
 
You need to check the nutritions ,you may also check the PH level,we usually recommend temperature 75°-85°F and 50%-70% humidity,PH is 5.5-6.5.But as every seed is unique,different plant need different condition:Namaste:I will consult several growers,hope everything will be ok soon.:high-five:
farmthekush said:
75 fixed by expansive a/c ... my two other got burnt tho from the mass heat
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that's good.Keep us updated:high-five:
Klovneposen said:
Hi Sara its all fine now. He have already contacted you guys by mail he wrote me and we are in the process of finding out an amount of test subjects i could try out for him given that i hit him back with some feedback on the results and obviously paying for them :) but thanks for your assistance much appreciated. i can't hardly wait on getting my hands on a few of them and see if they live up to my sky high expectations towards the rest of the mars hydro line.

and a good day to you as well Sara
:Namaste:
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Did you send your best shot of your plants with MarsHydro products yet?:party:
320_i.png

p11.png

This is under Mars pro II Epistar 160 :bravo:,it is awesome and easy lights to use and barely create any heat. Full spectrum for all growing circle,spectra technology delivers uniform coverage at 100% efficiency & power..:high-five:Plants love them on, about day 21 of flower and buds have been coming in real nice already.:goodjob:
 
How do we enter?

SmokeSara said:
Did you send your best shot of your plants with MarsHydro products yet?:party:
320_i.png

p11.png

This is under Mars pro II Epistar 160 :bravo:,it is awesome and easy lights to use and barely create any heat. Full spectrum for all growing circle,spectra technology delivers uniform coverage at 100% efficiency & power..:high-five:Plants love them on, about day 21 of flower and buds have been coming in real nice already.:goodjob:
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When will they award the prize Sara? Thanks! :Namaste::circle-of-love:
 
Attention my friends!:Namaste: We have observed that there're some cheater mails containing a prefix of ‪#‎marshydro‬ , using the fake email signature to pose as our sales staff and have you to pay the bill by WESTERN UNION rather than Paypal, after you making the payment they will no longer reply you and you will receive nothing. So just don't believe it, they're all fakers! :high-five:
Our official mailboxes are all of a suffix----lgledsolutions.com or mars－hydro.com.:high-five: Please identify! If you receive emails like below, please be vigilant!
f1.png

F2.png
 
SmokeSara said:
Attention my friends!:Namaste: We have observed that there're some cheater mails containing a prefix of ‪#‎marshydro‬ , using the fake email signature to pose as our sales staff and have you to pay the bill by WESTERN UNION rather than Paypal, after you making the payment they will no longer reply you and you will receive nothing. So just don't believe it, they're all fakers! :high-five:
Our official mailboxes are all of a suffix----lgledsolutions.com or mars－hydro.com.:high-five: Please identify! If you receive emails like below, please be vigilant!
Click to expand...


great info THank you Sara.
:thanks:
 
this event last for 2 month,the deadline is August 7th.We will award the prize the same day when we announce the contest result.But we need few days to test the new light:Namaste:,after the test accomplish we deliver it to the winner. :tommy:
PinkyGreen said:
When will they award the prize Sara? Thanks! :Namaste::circle-of-love:
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Excellent！！！:cheertwo:Twin Mars II 700 are looking after your girls,i'm so happy for them:slide:How many girls you have?they look good:goodjob:
hillcrest2167 said:
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Twin Mars Hydro 2 700 watt
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