arteekay,our warranty policy for every customer is equal.
I consulted with my colleague that you wanted us send replacement parts to you as quickly as we can,and you said you handle it by yourself ,so she didn't ask you to send it to our repair center.If you can not handle it now,you can send the replacement parts and your light to our repair center, you will pay the shipping charges(to/from)
If you bought the light before Oct,2015 we will follow the old warranty policy,you bought your light in Nov,2015,it will be under the new warranty policy.
You can check our warranty &return policy:
led grow lights-Mars Hydro Premium Warranty
led grow lights-return policy
Hi Sara,
When I said I would handle the repair myself, I assumed the standard FRU (Field Replaceable Unit) theory would apply. Once it became clear the board was scorched and multiple components on it were going to need to be replaced, a replacement working board should have been sent. I would then send the cooked board back to you and your repair center can refurbish it professionally, for use the next time a Canadian customer cooks a board in a 900.
If I call up Dell and tell them my mainboard is fried, I don't expect them to send me a handful of capacitors and the suggestion to hope for the best.