Mars-Hydro LED Grow Light Discussion

Sounds great Sara, I'll keep trying then! :420::circle-of-love:
 
:circle-of-love:It's my duty to expose them,i'm just trying to help our customer avoid any loss,:Namaste:i do not want those fake mailbox misleading anyone.:high-five:
how is your girls these days?i hope they have a happy growing:circle-of-love:
kelticBlue said:
great info THank you Sara.
:thanks:
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SmokeSara said:
As computer is different from LED lights,we can not send you a new PCB board:high-five:.From your pics and description,our engineer confirmed that the light will work after leds have been changed. :high-five:
The led diodes goes out doesn't mean you need to change the PCB board,just need to change the led diodes,if the fan doesn't work,just need to change the fan.:high-five:
If you do think the PCB board is faulty,you can send the light to our repair center in Canada.Our technician will diagnose,after our tech confirmed the PCB board is fautly,we will change a new PCB board for you.:Namaste:
:Namaste:
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It was an analogy. It doesn't matter what the device is, soldering on dozens of new components is not an FRU. Beyond that, you're forcing your customers to learn how to build their own lights. Once that skill is acquired, why buy another light from you?

You may remember that your engineer previously "confirmed" this light would cause me no further trouble when it shorted out two months ago. To think the two failures are not related is wishful thinking at best.
 
rshackleferd said:
Why does my mars 144x5 reflector have green leds when plants cannot use and reflect the green spectrum?
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They don't have any green LEDs. I thought the same thing and checked them out when I got my method7 shades. You will notice after looking at the purple light that all white lights look green. I assure you there are no green LEDs in that light. I have 2 of them. Peace!!
 
:circle-of-love:If the led diodes or any parts goes out(which doesn't mean the PCB board is damaged),we will send the replacement parts to you or you can choose to send your light to our repair center when you do not want to repair it by yourself.:high-five:
In order to offer good service,we have stock for replacement parts at our international warehouse,we also have repair center in UK,Germany,USA,Australia,Canada.We have a tech team to solve the problems for our clients as soon as possible.:Namaste:
My colleague sent your the parts because you said you can handle it.:Namaste:
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If you need ,you can send the parts with the light to our repair center,you need to pay the shipping to/from our repair center.
we have return and warranty policy for every clients,and we will follow it strictly.:high-five:
led grow lights-return policy
led grow lights-Mars Hydro Premium Warranty
There must be some misunderstood,we can not ensure that your light would not have any problems in the future,as the use condition may change,even a little small change which you didn't notice can cause problems.:Namaste:
arteekay said:
It was an analogy. It doesn't matter what the device is, soldering on dozens of new components is not an FRU. Beyond that, you're forcing your customers to learn how to build their own lights. Once that skill is acquired, why buy another light from you?

You may remember that your engineer previously "confirmed" this light would cause me no further trouble when it shorted out two months ago. To think the two failures are not related is wishful thinking at best.
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Please do not worry, we will not use green leds for our light,:Namaste:that is the light mix.You can mark the green leds you saw,and then cover all the other leds,then you will see the true colour of it:high-five:
rshackleferd said:
Why does my mars 144x5 reflector have green leds when plants cannot use and reflect the green spectrum?
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Thanks for your help Shaggn.:circle-of-love:how is your girls these days? you may share some pics with us:volcano-smiley:
Shaggn said:
They don't have any green LEDs. I thought the same thing and checked them out when I got my method7 shades. You will notice after looking at the purple light that all white lights look green. I assure you there are no green LEDs in that light. I have 2 of them. Peace!!
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Good news,the new lights already arrive at the Canada port,if any grower need to purchase Mars II 1200 and Mars II1600 ,you can make pre order now :tommy:
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Reflector 96 and Mars II 400 will arrive Uk on 26th this month.:Namaste:
 
rshackleferd;2902931when plants cannot use and reflect the green spectrum?[/QUOTE said:
As has been stated by Sara (and in the panels' specifications), there are no green LEDs involved. However: Technically, plants do seem to use a tiny amount of green light - accessory pigments such as carotenes and xanthophylls harvest some of it. But, of course, the vast majority of it is reflected to make leaves appear green in color. And the presence of green light does not appear to interrupt the night cycle (which is why low-intensity green illumination can make a usable "after hours" gardener's light, depending on its exact wavelength).

arteekay said:
It was an analogy. It doesn't matter what the device is, soldering on dozens of new components is not an FRU. Beyond that, you're forcing your customers to learn how to build their own lights.
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Rather than disparage Mars-Hydro for this, I would give them extra credit. Most companies (all of the ones that I have dealt with personally) would not agree to send repair parts for a product if they would need to be soldered in, and after the failed components had to be desoldered. This company gives its customers the choice of doing so. AfaIK, this choice is offered so that the customer need not take the LED panel out of service while it is packaged, taken to UPS or another shipping entity, shipped to the company's repair center, repaired, and shipped back to the customer. Instead, the customer can continue to use it while the repair component(s) are shipped - and then perform the repair during a normal lights-off cycle and return it to service at the next scheduled lights-on time.

Call Samsung (, Motorola, Apple, et al) and tell them that one of the memory chips on your cell phone has failed. Then ask them if they would please send you a new one for you to solder it in so that you do not have to be without your cell phone for 10 days or more - and see what they say in reply, lol.

It would be nice if all of the components that make up one of these panels - and every other manufacturer's panels, for that matter - were socketed so that they could simply be pulled out and a replacement inserted. But this would add to the manufacturing cost. And that added cost would result in higher cost to the purchaser. People seem to be happy that these products do not cost more. It is unfortunate that things are soldered in place, yes - but one cannot have it both ways.
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Great Great news!:party:From today any customer can get + 2 month extended Warranty with a coupon code:420magazine:tommy:.This only work when you buy directly from our website,and also will get 5USD off,(the price on our websit is cheaper):rasta::tommy: LED Grow Lights
 
:circle-of-love:Thanks for your help,and thanks for your understanding:high-five:
TorturedSoul said:
As has been stated by Sara (and in the panels' specifications), there are no green LEDs involved. However: Technically, plants do seem to use a tiny amount of green light - accessory pigments such as carotenes and xanthophylls harvest some of it. But, of course, the vast majority of it is reflected to make leaves appear green in color. And the presence of green light does not appear to interrupt the night cycle (which is why low-intensity green illumination can make a usable "after hours" gardener's light, depending on its exact wavelength).



Rather than disparage [color=Mars-Hydro] for this, I would give them extra credit. Most companies (all of the ones that I have dealt with personally) would not agree to send repair parts for a product if they would need to be soldered in, and after the failed components had to be desoldered. This company gives its customers the choice of doing so. AfaIK, this choice is offered so that the customer need not take the LED panel out of service while it is packaged, taken to UPS or another shipping entity, shipped to the company's repair center, repaired, and shipped back to the customer. Instead, the customer can continue to use it while the repair component(s) are shipped - and then perform the repair during a normal lights-off cycle and return it to service at the next scheduled lights-on time.

Call Samsung (, Motorola, Apple, et al) and tell them that one of the memory chips on your cell phone has failed. Then ask them if they would please send you a new one for you to solder it in so that you do not have to be without your cell phone for 10 days or more - and see what they say in reply, lol.

It would be nice if all of the components that make up one of these panels - and every other manufacturer's panels, for that matter - were socketed so that they could simply be pulled out and a replacement inserted. But this would add to the manufacturing cost. And that added cost would result in higher cost to the purchaser. People seem to be happy that these products do not cost more. It is unfortunate that things are soldered in place, yes - but one cannot have it both ways.
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Shaggn said:
They don't have any green LEDs. I thought the same thing and checked them out when I got my method7 shades. You will notice after looking at the purple light that all white lights look green. I assure you there are no green LEDs in that light. I have 2 of them. Peace!!
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lol..gotcha. When you first look at the light its white but after awhile your eyes will get blurred from the bright light causing it to look green. It is called an "afterimage". Yes i do feel like a moron now
 
My Dark Dragon plants under the mars pro epistar 160LED in week 5 of flower!!! great coverage and low heat so far, i cant wait to get another to properly cover my 4x4 :cheertwo:

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Happy growing:circle-of-love:Thanks for your help:high-five:
rshackleferd said:
lol..gotcha. When you first look at the light its white but after awhile your eyes will get blurred from the bright light causing it to look green. It is called an "afterimage". Yes i do feel like a moron now
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:circle-of-love:your girls are always in high quality.:goodjob: beautiful fairy dust:clap:
If you want to buy another light,you can buy from our website with the code:420magazine,you can get 2 month extended Warranty with 5USD off:cheertwo:
arellanobrian said:
My Dark Dragon plants under the mars pro epistar 160LED in week 5 of flower!!! great coverage and low heat so far, i cant wait to get another to properly cover my 4x4 :cheertwo:

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just was checking out my tent with my bubbas gift and seen that my mars II 700 panel has a driver that died and also a few of the led lenses are out can you please contact me Sara so I could send it out for repairs this light is less then a year old


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Recommend your favorite delivery company:welcome:
:circle-of-love:wish everyone a good day:Namaste:
Recently some Australia customer complained they received damaged light which caused by the careless deliver.:Namaste:We use AU post now,we may change it to another delivery company.You guys can introduce several delivery company to us,:bravo:which you think they are more reliable and trustful with good service in Australia.Thanks in advance:high-five:
 
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