Mars-Hydro LED Grow Light Discussion

[Mars Hydro]

Morning db003,you want to send your light to the repair center,right? PM sent,Hope everything will be ok soon

just was checking out my tent with my bubbas gift and seen that my mars II 700 panel has a driver that died and also a few of the led lenses are out can you please contact me Sara so I could send it out for repairs this light is less then a year old

 

[db003]

Morning db003,you want to send your light to the repair center,right? PM sent,Hope everything will be ok soon

thanks for the fast reply I just sent the email out

 

[Mars Hydro]

It's my pleasure.Happy growing

thanks for the fast reply I just sent the email out

 

[Mars Hydro]

Happy growing Dennise,Please keep us updated

High Sara. I hope you are having a wonderful day and may you have a blessed and green week..

 

[Mars Hydro]

wish you a nice daysometimes if we stare at the light for few second...the original color will change into another color because of our eyes

lol..gotcha. When you first look at the light its white but after awhile your eyes will get blurred from the bright light causing it to look green. It is called an "afterimage". Yes i do feel like a moron now

 

[PurpleHaze22]

Day 21 from seed in a 3x3x5'8" tent with a mars 900 LED , they are all Fruit Punch by heavyweight seeds feminized besides the top right corner is a OG Kush freebie by dinafem that is beautiful i will be keeping her and then picking out the 3 best looking fruit punch seedlings to keep and then give the rest to friends of mine who also have their medical card. I wanted to show everyone and see if anyone had any comments or questions i think they seem to be coming along nice. Using Advanced nutrients line right now with voodoo juice, sensi grow and B52

 

[Jae416ixside]

144x5 Reflector Series (Week 4 Flower/Day 25)

 

[ganjazz]

Reflector 196w

MarsII 700w

 

[Mars Hydro]

i like your setups,they look good you are so kind person ,so you just gonna keep 4 girls with you?

Day 21 from seed in a 3x3x5'8" tent with a mars 900 LED , they are all Fruit Punch by heavyweight seeds feminized besides the top right corner is a OG Kush freebie by dinafem that is beautiful i will be keeping her and then picking out the 3 best looking fruit punch seedlings to keep and then give the rest to friends of mine who also have their medical card. I wanted to show everyone and see if anyone had any comments or questions i think they seem to be coming along nice. Using Advanced nutrients line right now with voodoo juice, sensi grow and B52

 

[Mars Hydro]

nice flowerthe last pic looks like cannabis forest i bet they smell good

144x5 Reflector Series (Week 4 Flower/Day 25)

 

[Mars Hydro]

i was thinking about you yesterday,and today you are here your girls grow fast,much bigger than before and they got new light with new home you got 4 more new babies what a wonderful day!

Reflector 196w

MarsII 700w

 

[Jae416ixside]

nice flowerthe last pic looks like cannabis forest i bet they smell good

thanks sara and yes they do

 

[Mars Hydro]

Before some grower said their girls smell like mango or rose,like perfume.May i know which fragrance your girls smell like?

thanks sara and yes they do

 

[Jae416ixside]

Before some grower said their girls smell like mango or rose,like perfume.May i know which fragrance your girls smell like?

mine has a skunky pepper smell

 

[Mars Hydro]

we will love them,no matter what fragrance they smells like,haha

mine has a skunky pepper smell

 

[ganjazz]

i was thinking about you yesterday,and today you are here your girls grow fast,much bigger than before and they got new light with new home you got 4 more new babies what a wonderful day!

im happy so far, and the girls are too

baby's born today

 

[Mars Hydro]

i guess the one in your left side pic is the youngest baby.they will have a happy growing.and you have more work to do now,haha

im happy so far, and the girls are too

baby's born today

 

[LEDCanuck2]

Hey gang, it's been awhile......super busy and not much time for forums. I recently flipped to 12/12 on my 2nd round with Mars LED lights and thought I'd share a few pics. I added another MarsII 900 and Refector 48 to really try and max out may space, and I now have 3xMarsII 900's + 2 x Reflector 48s over 7' x 3' of SCROG for a healthy 65W/sqft

Got unlucky with a couple of weak runts this round, so ended up culling them and focussing on the 2 much more vigorous plants. One of them is a DNA Tangilope, the other is a DNA 24K Gold (AKA Kosher Tangie). They were vegged for roughly 12 weeks until they were thick-trunked/ridiculously branchy monsters. Only topped once, lots of super cropping and aggressive SCROG training. They have now been in flower for 11 days, and are just exploding with growth and bud development. Both plants are very dense/leafy, so I will be doing some selective defoliation this weekend to thin things out and allow for more light exposure to lower parts of the colas. I'm also experimenting with having the lights closer this round, going to have them at 12-13" from the tops as opposed to the 16" I went with last time......going for more intense light over a smaller footprint to compare results.

 

[arteekay]

If the led diodes or any parts goes out(which doesn't mean the PCB board is damaged),we will send the replacement parts to you or you can choose to send your light to our repair center when you do not want to repair it by yourself.

FRUs, like the fan and driver, are what are typically sent to customers for self service. Soldering new components onto a PCB is something I've never been asked to do in two and a half decades of IT and related tech support, dealing with thousands of different devices and hundreds of different companies.

In order to offer good service,we have stock for replacement parts at our international warehouse,we also have repair center in UK,Germany,USA,Australia,Canada.We have a tech team to solve the problems for our clients as soon as possible.

Our debate centers around what constitutes a "part" that is field replaceable. Both the fan and the driver are composed of many separate parts yet are shipped as one part. I logically expected the panel to follow suit. Just like I wouldn't be asked to replace half the bearings in the fan, or melt a new blade on (for example purpose ONLY), I expected to have a part delivered that would be easy to replace, just like the fan and driver.

My colleague sent your the parts because you said you can handle it.

Yes, when we were talking about parts that are easily replaced in the field, like a fan (not parts of the fan) and a driver (not parts of the driver). This quote is taken out of context and is from before I tested the part of the panel with a different driver.

I can handle unscrewing this panel and shipping it back to you, rather than discarding the faulty parts as I am expecting you to want with the fan and driver. I personally can handle soldering dozens of tiny diodes onto a board, but I don't believe you can expect any significant portion of your customers to do so.

There must be some misunderstood,we can not ensure that your light would not have any problems in the future,as the use condition may change,even a little small change which you didn't notice can cause problems.

Now that it's failed twice in the first half of the warranty period and 25% of the components within the device have been replaced, by me, will my warranty still be honored for the remaining 6 months?

Rather than disparage Mars-Hydro for this, I would give them extra credit.

I don't feel I've disparaged Mars-Hydro, and I remain a customer, but the extra credit would have been earned by shipping me FRUs from a North American location, so that they would arrive within a week or two and they can be easily and quickly replaced on site. I have the majority of the components, but some of the LEDs were shipped from China and haven't arrived yet.

Thankfully we ordered a replacement 900 right away so that our grow isn't affected, expecting an elongated time to resolution on this light . The new one is the new model, with the improved components all around, and thank god has the mount points in the corners rather than the middle of the sides, so you can hang it from two points and it won't spin.

Most companies (all of the ones that I have dealt with personally) would not agree to send repair parts for a product if they would need to be soldered in, and after the failed components had to be desoldered.

Exact same experience here, but a different perspective on the reasons why, namely that soldering is not part of a standard Field Replaceable Unit and the successful resolution of such would be nearly zero. That said, I'll admit that the design of LED lights and the dead simple PCB makes this one of very few exceptions.

This company gives its customers the choice of doing so. AfaIK, this choice is offered so that the customer need not take the LED panel out of service while it is packaged, taken to UPS or another shipping entity, shipped to the company's repair center, repaired, and shipped back to the customer. Instead, the customer can continue to use it while the repair component(s) are shipped - and then perform the repair during a normal lights-off cycle and return it to service at the next scheduled lights-on time.

I'd caution strongly about running a device with it's cooling system compromised in particular, but really with any portion of it a failed state, at least not without careful consideration and heavy monitoring. In this design, each driver and fan are cooling a portion of the panel, but not to the exclusion of the others. In my device's failure, another quadrant of the panel is partially lit, but doesn't have a working fan blowing across the heatsink above those running diodes.

Call Samsung (, Motorola, Apple, et al) and tell them that one of the memory chips on your cell phone has failed. Then ask them if they would please send you a new one for you to solder it in so that you do not have to be without your cell phone for 10 days or more - and see what they say in reply, lol.

They'll tell you a variation of "your cell phone is now the FRU", and increasingly they'd be right. Just a few years ago we could still crack open a blackberry and change out a screen fairly easily.

If I was an authorized and approved repair center, I could likely get the board sent to me, but soldering on memory chips onto a modern cell phone's PCB isn't realistic and wouldn't be done by anyone. It's far cheaper to replace it than attempt to repair it.

It would be nice if all of the components that make up one of these panels - and every other manufacturer's panels, for that matter - were socketed so that they could simply be pulled out and a replacement inserted. But this would add to the manufacturing cost. And that added cost would result in higher cost to the purchaser. People seem to be happy that these products do not cost more. It is unfortunate that things are soldered in place, yes - but one cannot have it both ways.

I'm suggesting the PCB as a whole is the logical FRU,with LEDs affixed by an approved if not certified technician who has tested it as fully operational, and that is the expectation of the vast majority of consumers.

Anyway, my expectations aside, I'll report back once we've received all the parts and have attempted the necessary repairs. In the meantime my Mars II 900s are growing me and my cohorts some fantastic Cannabis in my Mars tent.

 

[TorturedSoul]

Hi, arteekay. It is unfortunate that you had failures in your LED panel. But your description of what you have encountered has added a little bit to my (limited) knowledge of what these things are made up of. Thank you for sharing. May you have many great harvests!