Hi Frank,when we did those tests,we put water under the light(inside the blue box is water),
we tested with different humidity(50%-80%) with different inside and outside temperature.We simulated the environment which you discribed in your home,but it didn't have droplets on the light.You also said your exhaust system function is good,it's hard for us to figure it out
Here is the video repair center sent to us when he opened your first light(i should send to you the first time)
www youtube. com/watch?v=97jbvZxEtuQ
www youtube. com/watch?v=vuK1jpTY2GY&feature=youtu.be
(you need edit it before you open the link:there is a "." after the triplet "w",there is no space after the"youtube.")
As he can't figure out other reason why plenty of waterdrops covered the light,and there wasn't any waterdrops on the foam or the box,so it didn't happen during the delivery.That's why he told my colleague it's the humidity problem when you used the light,this is the first thing came to his mind.When he opened your light,it's also dirty inside of the light,he took a long time to clean it.
Our Canada technician didn't know well about profession information about our light,he only knows how to repair our light.As you can see,at 80% humidity is not a problem for our light.
My colleague Della joined in our company just few month,she is still learning.I'm sorry for the misleading.
Della contacted with the Canada repair center,they are lacking of accessories,the new parts will arrive at this weekend.
we checked that you bought the two lights together in 2014,when the Canada repair center got your second light,it's the same situation inside.So it's really hard for us to figure why.
We are willing to honor the warranty,but when it's only under our policy.
Hi Sara,
Thx a lot for taking time to do test. The only thing that bothers me in your test is that if you leave the light inside the tent you'll never have water droplets form since the difference of temperature is between the tent and the external environment . For this test to be valuable you'd have to take your light from inside the tent at no mater what RH over 50% and temp over 20 to outside of the tent and expose it directly to a much lower temperature close to 9C.
You are right you haven't been silent about the situation and I appreciate It and that why I contacted you through here. In the past you gave me a good price and an incredible service when I purchased those lights and I was expecting the same for the customer service but communications with Della were not easy and I felt she didn't understand me well. She didn't answer any of my questions and her answers were systematic I had exposed those lights to 70% humidity so it was my fault if they were broken.
As I said in an earlier post she even sent me picts of the text messages I exchanged with your Canadian technician just to show me she knew I exposed the lights to 70% humidity. But you confirmed that your lights have been tested in rh up to 90% without problems so I guess it must not be my fault if they broke.
That's why I came here and contacted you.
Also do you think I would have shipped you a light with water droplets into it? Sorry but im smarter than that and if it was the case I would have let it dry before I shipped it ...
Anyway from now ill just wait for Della to contact me and hope this situation will be resolved properly.
I guess I wont be refunded for the first repair I already paid for but its ok I don't mind. I just hope it will be considered for my 2nd light.
Best regards and A Good day to you and to 420 members
Frank
I almost forgot I will be starting this grow with the veg switch on only for the first week or so 
Recently there are some people registered fake mailbox prefix contains marshydro to pretend to be us.
,your girls can grow fast,it may do the same to me
.Happy growing
how is your girls these days?