Hi Frank,i just got reply form our repair center,recently our Canada repair center is lacking of accessories,the new parts will arrive the end of this week,once it arrive,i will let you know.
As you said when you packed the light,you sealed all corners of the box,if the humidity stock in the box was that high and reached the dewpoint,the box would be destroyed before it arrived at our repair center. And your light got problem before you sent it out.
when our Canada technician opened your light,it is covered with droplets.
I consulted with our engineer,and he was runing the test with a used light at hight humidity with high temperature,also tested with low temperature.
As you can see that at80% humidity with the temperature 30.2C,with exhaust system,there is not waterdrops on the light.(we switched on the light for one night,and switched off for one day)
This is when inside of the tenttemperature is 31.4C,outsie of it is 13.9C,at 53%humidity.Without the exhaust system,you can see clear the waterdrops on the tent.
but do not have droplets on the lgiht
We also tested in a sealed tent without exhaust system,and put the light above the water.When the temperature insdie the tent is around 37C,cool it down to around 17C,at 50%-60%humidity ,on the tent have droplets,but do not have waterdrops on the light.
(we switched on the light for about 3 hours,and switched off for about 1 hour)
The exhaust system is very important.When the inside and outside of your growing room temperature difference is too big(22c-0c),it will produce plenty of fog.You need to make sure the exhaust system works well
,if the fog can not go outside for a long time,even with low humidity,the fog will become droplets eventually,the light will be damaged.It's also not good for the plant.
We are frank with our warranty and will follow it strictly.
Hi Sara,
To answer your question the temp in my room is kept between 23-25C . I told the repair center I got the humidity to 70% when I had problems just to relieve some stress from my plants. But I don't keep the room at this humidity constant. But my plants are doing fine and this isn't the problem here.
The problem is that your service center wont repair my lights under warranty because they are saying that they've been exposed to a damp environment. Your tech even said that they shouldn't be exposed to RH higher than 50% . But you on your side your telling me that your lights have been tested up to 90% humidity.
Are you willing to honor your warranty or not? because according to Della you won't.
Thank you
Frank
,but beautiful light without beautiful cannabis will not be perfect...
.I can not help picturing your girls are dancing in your new"garden"
Please keep us updated
how is your girls today?
They are having a happy growing.that's awesome
Cheers
