Opportunity. Everything is an opportunity. Not always the kind we want but, if you look carefully, every situation is an opportunity.
I have a bit of an issue with anger, particularly with stupid people or decisions, and managing my personality due to that quirk can be challenging. Recently I had an opportunity to exercise calm, restraint, and understanding.
Let’s detail this opportunity. Ask yourself where in this story you would snapshow.
So. Tax time. I went and did my taxes and got a pretty solid return. Decent enough that I could buy myself something nice and still pay some bills.
So I purchased a brand new MacBook Pro, 15” and a peppy engine under the hood. $3,700 after taxes. I even signed up for Geek Squad protection, which includes bit defender, and a service plan. Part of that includes the set up of the laptop and removal of bloatware. Looking at the form, it also included a whole check list of things to inspect.
Ok. Laptop purchased, service protection, and all that’s left is to pick it up. “Should be ready tomorrow morning”. I go around 1pm because that’s what my morning looks like. It’s not ready. “My program crapped out last night”. Should be ready by the end of the day. Go back at the end of the day and pick her up.
Take it home. Plug it in. Download Logic Pro X (fuck copyright, I will make my own music) and Affinity Photo. Play around with those programs for a few hours before I go to bed.
Wake up. Eventually grab the laptop to work on some stuff. Unplug it and poof, it dies. I do some checking and searching. I happen to have a laptop with a dud for a battery. Gotta return it. You would think the Geek Squad would have caught that battery issue, if they had followed their checklist, but no.
Once again, I make another trip to the store, have to return the laptop and order another. Or purchase another while my original gets fixed. No. I will go without a laptop for two weeks. They ordered me a new laptop and were supposed to swap my software and any data I had.
Fast forward to last night. Laptop was delivered to the store early yesterday morning. They called me and said they will phone me when it’s ready. Got the call. Picked it up. Took it home. They failed to swap my software and data. Ugh.
It’s 10pm. Store is closed. Get online help. Long story short, after a message chat with Apple they gave me a service phone number. Call it and service hours are over lol. Had to call this morning. After 30 minutes we finally get the software downloading on the new Mac. Ugh
This whole time I was calm. Cool. Pissed off but kept my shit together. Dealt with online support, phone support, useless store staff, and didnt even raise my voice. This is an accomplishment for me lol.
“The problem isn’t the problem. Your attitude about the problem is the problem”