Bladedoctor
New Member
kent.
Sorry for that.
I saw that you are not satisfied with our warranty in your last mail, I am really sorry for that, we will ship the leds for you for free and will pay you the fix fee too , we just think it's more convenient.You don't need to wait for one month and also needn't to pay shipping fee so much.
Our canada guest told us it's more convenient and cheap to find electrician change leds, so I put forward to this solution.Of course, we respect your choice.We don't want you to not happy with our service.
According to the tent(40*40) and light(mars2 700) you provide, there is no problems about their matches. Have you ever have such raspberry and blueberry plant, they never bloom before during several month??have you ever checked that is there any problems about the light, all leds are light ,right? If do,Kent, maybe you can ask more professional one of the forum about your planting.Because there are many factors to lead the them from growing including soil,climate,watering management,fertilization and so on....
Hi, Kent, as for your last question, sorry it has been a long time, and I am unable to send you the adjustable hangers for free. Or I will pay this, I am just a worker struggle for life.Hope you can understand me. Next time Pls contact the seller immediately once you found there is something missing of your package.
Best Regards
Mars hydro, I have all your emails and now lies. You do not folllow your warranty period! I have not purchased a 300 either, reflector series 192 and mars ii which is the one that broke and what was it 38 leds crap out at once? I thought this couldnt happen. Boss lights more powerful, cheaper and better made and. Look after warranty ... Can't argue that. Simple... Look. After your customer, make better product have long term sales. Lie to your customer in North America and we all talk
Another email of proof;
Hi, kent. I put forward other solution to this problems.
We will sent all the leds to your home, and you can find a local electrician to help you fix the light , and we pay the fix pay.because it's also very trouble if you send back t9o repaire center and it needs to wair for a month.Can you accept this advice?
Looking foprward to your reply
Best Regards
I wanted to send back to your repair center, you should not lie Mars Hydro.
ALSO as my last email on this topic, IF you are charging your employees out of their OWN PAY for not making a quality light, I WILL NEVER support your product again.
I suggest you prove to us readers that your employee ZOE has not been affected by your bad business or maybe we all STOP supporting your company.
Maybe you should gave spent the promised extra 50.00 dollars , its not about money.. All principle.
Sorry to all readers about the rant, i will not speak on this anymore unless Mars tries to lie more about this transaction