Mars-Hydro LED Grow Light Discussion

[unforgiven]

I don't think they are trying to be dodgy or unscrupulous at all with the warranty. but it would drive me to buy from the website.

I do think it is more of a language barrier that they need to work on with all of their selling mechanisms. it all looks very choppy and hard to read for a lifelong English speaker who nitpicks others' piss poor grammar. that part being my problem, not theirs, lol.

now, that being said, they certainly do a helluva lot better than I do with Chinese. which is limited to: can I get a #6. #16, annnnnd a #79 please.

waaaayyy better than the alternative of trying to speak or read a language I have zero knowledge of. cuz then you end up sounding like an idiot and getting cream of sum yung guy, instead of the extra eggroll.

jest a wee bit o humor in a tense situation,

have fun eh

 

[FiveToMidnight]

I don't think they are trying to be dodgy or unscrupulous at all with the warranty. but it would drive me to buy from the website.

I do think it is more of a language barrier that they need to work on with all of their selling mechanisms. it all looks very choppy and hard to read for a lifelong English speaker who nitpicks others' piss poor grammar. that part being my problem, not theirs, lol.

now, that being said, they certainly do a helluva lot better than I do with Chinese. which is limited to: can I get a #6. #16, annnnnd a #79 please.

waaaayyy better than the alternative of trying to speak or read a language I have zero knowledge of. cuz then you end up sounding like an idiot and getting cream of sum yung guy, instead of the extra eggroll.

jest a wee bit o humor in a tense situation,

have fun eh

I think you're right with the language, which is why I want to understand before I make another purchase. They seem honest and upfront and I try not to be a grammer nazi but do find the language quite confusing.

I have about the same level of chinese language skills as yourself lol and if dealing with chinese customers I would do my best to get a natural chinese speaker to help me advertise as google translate isn't great. But I understand this can often be easier said than done.
Its why I appreciate having Sara here to help us understand

 

[WillysMom]

I don't think they are trying to be dodgy or unscrupulous at all with the warranty. but it would drive me to buy from the website.

I do think it is more of a language barrier that they need to work on with all of their selling mechanisms. it all looks very choppy and hard to read for a lifelong English speaker who nitpicks others' piss poor grammar. that part being my problem, not theirs, lol.

now, that being said, they certainly do a helluva lot better than I do with Chinese. which is limited to: can I get a #6. #16, annnnnd a #79 please.

waaaayyy better than the alternative of trying to speak or read a language I have zero knowledge of. cuz then you end up sounding like an idiot and getting cream of sum yung guy, instead of the extra eggroll.

jest a wee bit o humor in a tense situation,

have fun eh

Thanks! I needed that!

 

[Mars Hydro]

Evening TorturedSoul.

Maybe it isn't that they're shorting people who use fleBay and Amazon a year... It might be that they're giving customers who use their own website a bonus year, lol.

OtOH, I do not know if that would make any difference in the eyes of the Australian legislators / courts.



Does that mean that all the companies that offer a longer period for customers that choose to register the product on the companies' websites - or otherwise jump through some kind of hoop in addition to just buying the product - are in violation of Australian consumer-protection laws if those companies allow their goods to be sold in your country?



Well... Technically, it isn't, lol. It's just a statement that the manufacturer (and the seller if it offers some sort of warranty) will repair / replace / (occasionally) refund the purchase price if that product is found to have a manufacturing defect (I think many companies will give some leeway on what is and is not covered, but it's generally meant to cover a product that fails "through normal use according to the directions") for a certain period of time. They cannot actually guarantee that the product will not fail. That'd be akin to your doctor guaranteeing that you'll live to a certain age (or the average life expectancy for your sex and location).

 

[Mars Hydro]

We didn't remove 10 months warranty,we just give 1 year more on our offical website.

I understand my previous purchase was an ebay only product and that's fine.
I just wanted to understand how you do things. Thank you for the explination

I would have though it would be easier to raise the price to cover the extra costs rather than remove 12 months worth of warranty. But I guess not

 

[Mars Hydro]

Read up on consumer law. A warranty is the company standing behind the product and garunteeing you will get a certain amount of use from it. If it does not meet that time, the company will replace or fix. That's because you're expecting the product to last for at least a certain amount of time.

I work with this stuff and just wanted to understand how Mars Hydro did things. I'm not accusing them of breaking the law or being dodgy. Maybe they are offering EXTRA warranty from the website, but that's not how they stated it. Hence my questions

Thanks again Sara for clarifying

 

[Mars Hydro]

When the goods are on Today's deal,Amazon's rule only allow each account buy one pc,even we are the seller there,we can not break their rules.But we know that many customers still need to buy it,so we made the deal that offer the big sell price,and we rarely give this kind of promotions right after the big sell..
Please do not worry,many custoemrs are using Reflector,they like it.And if anything happen,we will try our best to help.

And it's odd...they had a sale on Amazon yesterday that only allowed me to buy one light and I wanted two. I email MarsHydro and they wouldn't offer me the same price that was on Amazon! Then, they lowered the price again on Amazon so I could buy another. If these lights crap out on me before 2 years I will raise hell!

 

[Mars Hydro]

Many of our customers are confident to buy and use our lights. We are doing the most things we can to help our clients.

This why I question things. I've not seen a company do busniess in this manner before and find it hard to understand how things works.
I think more people would be more confident buying from Mars Hydro if things weren't so complicated.

 

[Mars Hydro]

I'm trying to improve my English all the time,that's why i decide i will not teach my kids English myself,i will send them to school,haha

I don't think they are trying to be dodgy or unscrupulous at all with the warranty. but it would drive me to buy from the website.

I do think it is more of a language barrier that they need to work on with all of their selling mechanisms. it all looks very choppy and hard to read for a lifelong English speaker who nitpicks others' piss poor grammar. that part being my problem, not theirs, lol.

now, that being said, they certainly do a helluva lot better than I do with Chinese. which is limited to: can I get a #6. #16, annnnnd a #79 please.

waaaayyy better than the alternative of trying to speak or read a language I have zero knowledge of. cuz then you end up sounding like an idiot and getting cream of sum yung guy, instead of the extra eggroll.

jest a wee bit o humor in a tense situation,

have fun eh

 

[TorturedSoul]

Read up on consumer law. A warranty is the company standing behind the product and garunteeing you will get a certain amount of use from it. If it does not meet that time, the company will replace or fix. That's because you're expecting the product to last for at least a certain amount of time.

Yes, but your previous statement was:

warranty is a garuntee that the product will last for a particular amount of time without fault.

And, again, one cannot really guarantee that any product (even a rock) will last for a stated period of time. After all, if a company could, there'd be no need of "If this product fails within {time period}, please return it to us <BLAH BLAH>" - because the consumer would see no failure in the first place, lol.

That might seem like nit-picking. But when one is discussing laws/regulations of this nature, one needs to be very specific... Credit card companies charge merchants a percentage of the amount of the bill that the customers use their credit cards to pay. Until a few years ago, merchants were (generally) prohibited from charging credit card users higher prices to offset this. I think it is still verboten in about ten states - so merchants in those states must, instead, offer a "cash discount" to those who choose not to pay with a credit card. In other words: if we are both in line at a store in one of those ten states, and we are each purchasing the same model of bicycle, and the credit card company charges 2.7%, the merchant cannot charge you 2.7% more for using a credit card - if he/she wishes to not lose money on credit card purchases, he/she must raise all of his/her prices 2.7% and then offer me a 2.7% discount for paying with cash. In practice, it amounts to (more or less) the same thing - but one method is legal (in those states) and the other is not.

 

[Mars Hydro]

You can teach me English,but maybe i can not teach you Chinese,i forgot many Chinese words already...there are too many Chinese words.Our ancestor invented too many words and left too many books for us......

I think you're right with the language, which is why I want to understand before I make another purchase. They seem honest and upfront and I try not to be a grammer nazi but do find the language quite confusing.

I have about the same level of chinese language skills as yourself lol and if dealing with chinese customers I would do my best to get a natural chinese speaker to help me advertise as google translate isn't great. But I understand this can often be easier said than done.
Its why I appreciate having Sara here to help us understand

 

[Mars Hydro]

Thanks! I needed that!

 

[TorturedSoul]

I'm trying to improve my English all the time

In general, it appears that the issue of "imprecise translation" is much less of an issue than it was decades ago. I have read several Japanese motorcycle owner's manuals from the 1960s and 1970s - and I generally found myself laughing.

BtW, if you'd like someone to help you edit (the English portions of) your web pages, I would be available for such work.

 

[Mars Hydro]

Thanks for your help.

Yes, but your previous statement was:


And, again, one cannot really guarantee that any product (even a rock) will last for a stated period of time. After all, if a company could, there'd be no need of "If this product fails within {time period}, please return it to us <BLAH BLAH>" - because the consumer would see no failure in the first place, lol.

That might seem like nit-picking. But when one is discussing laws/regulations of this nature, one needs to be very specific... Credit card companies charge merchants a percentage of the amount of the bill that the customers use their credit cards to pay. Until a few years ago, merchants were (generally) prohibited from charging credit card users higher prices to offset this. I think it is still verboten in about ten states - so merchants in those states must, instead, offer a "cash discount" to those who choose not to pay with a credit card. In other words: if we are both in line at a store in one of those ten states, and we are each purchasing the same model of bicycle, and the credit card company charges 2.7%, the merchant cannot charge you 2.7% more for using a credit card - if he/she wishes to not lose money on credit card purchases, he/she must raise all of his/her prices 2.7% and then offer me a 2.7% discount for paying with cash. In practice, it amounts to (more or less) the same thing - but one method is legal (in those states) and the other is not.

 

[Mars Hydro]

It will be our honor. You are many teacher.

In general, it appears that the issue of "imprecise translation" is much less of an issue than it was decades ago. I have read several Japanese motorcycle owner's manuals from the 1960s and 1970s - and I generally found myself laughing.

BtW, if you'd like someone to help you edit (the English portions of) your web pages, I would be available for such work.

 

[FiveToMidnight]

Yes, but your previous statement was:


And, again, one cannot really guarantee that any product (even a rock) will last for a stated period of time. After all, if a company could, there'd be no need of "If this product fails within {time period}, please return it to us <BLAH BLAH>" - because the consumer would see no failure in the first place, lol.

That might seem like nit-picking. But when one is discussing laws/regulations of this nature, one needs to be very specific... Credit card companies charge merchants a percentage of the amount of the bill that the customers use their credit cards to pay. Until a few years ago, merchants were (generally) prohibited from charging credit card users higher prices to offset this. I think it is still verboten in about ten states - so merchants in those states must, instead, offer a "cash discount" to those who choose not to pay with a credit card. In other words: if we are both in line at a store in one of those ten states, and we are each purchasing the same model of bicycle, and the credit card company charges 2.7%, the merchant cannot charge you 2.7% more for using a credit card - if he/she wishes to not lose money on credit card purchases, he/she must raise all of his/her prices 2.7% and then offer me a 2.7% discount for paying with cash. In practice, it amounts to (more or less) the same thing - but one method is legal (in those states) and the other is not.

If the company is saying they will replace or repair a product that doesn't last for a certain amount of time it is called a garuntee.
They are saying they believe the product will last for X amount of time and if it doesn't they will fix or replace. Therefore garunteeing a certain amount of use for the money the customer spent.

Your example is different here in Aus. Companies can charge a surcharge for credit cards and always have. I'm sure what I'm saying is incorrect for the US, however here in Australia this is how it works.
Compaines can choose to raise their price to cover charges or charge a surcharge. Warranties cannot be different just because it cost the company more to sell in a different location. You cannot say if you buy it from here we'll say it should work for 24 months but if you buy the same product from the other place we sell it we only say it should work for 12 months.

 

[Mars Hydro]

Reflector 144 will back to origional price on Amazon very soon.You can place order directly on Amazon without any code.

USA only :Reflector 144 is on big saleOrigional price is $292.99,only$234.39USD now,you can save$58.6USD.Qantity is limited,hurry up guys.
The big sale is on If you got any questions,you can ask me here or send email to:sales2@lgledsolutions.com

 

[Mars Hydro]

Different place with different laws to suit the local situations,i can understand that.So when it comes to International business,we need to follow international rules.
We add 1 year warranty for our official website,because we want more customer to know that our official website can offer better service.
We can write 5years warranty,because many company did that,but when we check carefully,most of them never keep their words,and most of them disappear before the warranty expeled.They are here today and gone tomorrow.

If the company is saying they will replace or repair a product that doesn't last for a certain amount of time it is called a garuntee.
They are saying they believe the product will last for X amount of time and if it doesn't they will fix or replace. Therefore garunteeing a certain amount of use for the money the customer spent.

Your example is different here in Aus. Companies can charge a surcharge for credit cards and always have. I'm sure what I'm saying is incorrect for the US, however here in Australia this is how it works.
Compaines can choose to raise their price to cover charges or charge a surcharge. Warranties cannot be different just because it cost the company more to sell in a different location. You cannot say if you buy it from here we'll say it should work for 24 months but if you buy the same product from the other place we sell it we only say it should work for 12 months.

 

[Mars Hydro]

Outside is heavy rain,the weather is so nice here now.Hope everyone have a nice evening.
Here is the stock information for our international warehoue:We have enough of stock,you can place your order at anytime.

 

[Mars Hydro]

It's Wednesday now,i wonder who will get this free tent?
Mars Hydro LED Grow Lights - Horticulture | Indoor Plants