Mars-Hydro LED Grow Light Discussion

[Mars Hydro]

With pleasure, MusciB. I do hope you can find it at the old address.

Thank you Sara for asking the warehouse to investigate this!

 

[Mars Hydro]

Hello Tris, sorry to hear about this...

Hey 420 Friends ...Got some Bad news ... I just had a shock of my life .. .received a paper from fedex saying customs invoice ... they looked at the Led at the german costums ... The LED that i won here ... I already paid 40 Euro for shipping ... now they want me to pay another 28 Euro ... which makes is a total of 68Euro and on German Ebay i could buy a completley new light for 5 Euro more and the light i won here wasnt new for sure it was very dirty ... so yea my Win wasnt that good hahah !! Suucks Big Time !! and at first when i read Customs Invoice i thought that they found the seeds I ordered lol ... Not funny at all ... Now i have to drive to the other city to their station and talk to them and pay them in cash and prolly explain what i need the light for ... I know Its not MarsHydros fault ... But Im still angry and wanted to share my anger lol ..So yea thats my story for today .. have a nice weekend guys

 

[Mars Hydro]

Haha, flexy, to be honest, I like the work attitude of German. Our new stock to Germany has been under customs clearance for almost two weeks.

ARGH!!! Tell me about it..German customs are HORRIBLE....

When I moved back to Germany I shipped my old, at that time already very outdated PC per mail from the US. (Obviously I didn't want to take it on the plane).

I had to pay like €80 or so customs/fee....and needless to say had to drive somewhere to pick it up.

Before that, my GF sent me a gift package containing trivial things like coffee, candy etc. I had to fricking drive to customs office IN Berlin where they OPENED the fricking package...and then I explained to them what this or that is..."hey yeah that's coffee filters".... I was so pissed off.

I think it's a random thing when they check shipments...but yeah I guess since they shipped the prizes from China...unlike when you buy actual lights which they stock in Germany so there is no problems with customs. Sorry dude ;( Problem is, a large package like a grow light is difficult to declare as a "gift" just worth $10 or so (which would save you the hassles), especially since the packet already says what's in it....so the chances for having to pay customs are high ;(

 

[Mars Hydro]

Hi Stoney, I think they will be find just with light off for several hours.

So have a question? Tomorrow I have to do some moving around and my girls will be without light for about 5-8 hours when they usually have light. You think I'll be ok and they won't herm?

 

[Mars Hydro]

thanks for the advice, Spart.

is there no supplement lighting you could provide em doesn't even have to be a bright light just some light will do the trick

 

[Mars Hydro]

Very good advice, aphrodisia.

If its a one off thing they should be alright. If you are really worried about them you could always change the timer on the lights so the lights come on at the new time when you want to switch the lights back on but I wouldn't worry about it.

 

[Mars Hydro]

Hi aphrodisia, they now have been updated to 120x5. They have lenses and the beam angle is 90/120.

Hi SmokeSara. I have a question regarding the mars I old style 600w 200 x 3w Leds as I cant seem to find the technical specifications for them anywhere. They don't even stock them on ebay anymore as all the mars hydro 600w Leds are now with the 5w chips.
I know you said the actual draw power for them is 230w but I would like to know if these have secondary lenses and at what angle ? Thanks in advance.

 

[Mars Hydro]

they look pretty.

update shot of some little buds already coming in. This White Widow flowers fast. It has not even been 2 full weeks of 12/12 yet and already looking amazing. The pic is of the flowers under the HPS and Mars ll 1200.

 

[Mars Hydro]

ok, I will save the record.

So have a question? Tomorrow I have to do some moving around and my girls will be without light for about 5-8 hours when they usually have light. You think I'll be ok and they won't herm?[/QUOTe

They should be fine, Mine went 5 days without any issues

 

[Mars Hydro]

congrats in advance, Stoney. You will achieve the target.

Man I don't know if it's the coco nutes or the led but these babies are developing fast. I am really impressed. I have a few grows under my belt and to get the buds where they are now it usually takes 4+ weeks and a extra week for transition. I have grown similar strains that where nowhere near these. I will give it to the led and coco because I have grown with the Nutes before. I am so stoked to see my end results with both the 400w HPS and Mars ll 1200 in my 3.3x3.3x7 tent. Temps stay around 73-78 when lights on and 70-75 when off. RH is 40-45%

 

[Mars Hydro]

Yes, I have got it.

Sara u got a email from some "Diego..." Today? Its me... I need your help <3

 

[Mars Hydro]

 

[Mars Hydro]

wow, Spart, thanks for this info.

You can also file a grievance with your credit card for not receiving the item you'll need to print out every correspondence you've had with mars hydro and any emails you've sent to ups or whatever company was used to send the light. But before that you should try to contact ups yourself and see what they say they might be able fix it or give you the value of the item.

This is what my credit card says on the issue of missing items.

I haven't received merchandise that I've paid for with my card?
If the expected delivery date has passed, or if no delivery date was agreed and it is 31 days since the date of the transaction, please contact the supplier first. If you are unable to resolve this directly with the merchant, please see our information on 'How to dispute a transaction'.

How do I dispute a transaction?
Before you dispute a transaction, it is important to try to resolve the dispute with the merchant first. Please review the FAQ's above for details about how to do this. Often, we will not be able to help unless you have done this. If you still need to dispute the transaction please print off a Dispute Form to complete and send in to the (has address of card here can never be to safe). It is a good idea to attach copies of any supporting documentation to help with your dispute. *If you do not have access to a printer, please contact us and we will be happy to send you one in the post.

What supporting documentation will help with my dispute?
Where appropriate, a copy of the e-mail that you have sent to the merchant to cancel the agreement.
Where appropriate, copies of any letters/e-mails from the merchant responding to any queries relating to the transaction in dispute.
For goods not fit for purpose, any relevant documentation which may include an independent report.


Here's that ups says about lost packages:
Lost Package Claims Process
Lost Packages
If a package is not delivered, UPS can help by performing a search to locate your package. If the package cannot be found, the shipper can file a claim up to the declared value of the package contents.
The steps in a lost package claim are as follows:
Lost Packages
1. Lost Package Reported
Shippers are encouraged to report the lost package because notification letters are not sent to receivers. Shippers and receivers can report a lost package on ups.com.
In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather.
Once you report a lost package, you can check the status of your report online. Contact UPS if you have any questions or concerns.
Note: Loss can only be reported online for packages that have an origination and destination within the United States. To report loss for international packages, contact UPS.
Report a Lost Package
Check Claim Status
Contact UPS
2. UPS Package Search
UPS will conduct a complete investigation to locate the package. The investigation may include a search of our shipping system and operation centers, or calls to recipients or shippers.
The UPS search process usually takes seven to 10 business days.
3. Claim Authorized
If UPS is unable to locate the missing package, a Damage/Loss Notification claim letter will be emailed, faxed or mailed to the shipper; UPS will not send claim letters to a receiver
If UPS locates the package, the claim will not be approved, delivery information will be sent to the shipper of record, and the reporting process will end
4. UPS Reviews Documents
It is essential that the shipper supplies UPS with documentation that shows the lesser of the actual purchase cost or replacement cost, up to the declared value, as requested in the Damage/Loss Notification claim letter. Requested documentation may include original invoices, purchase orders, proof of shipment, or other information required by UPS.
UPS will:
Determine what, if any, value was declared for the contents of the package
Verify that the product falls within the guidelines of the UPS terms or contract with the shipper
UPS mailing address and fax number information are provided in the Damage/Loss Notification claim letter. Instructions are also provided on how to submit your documentation to UPS online.
5. Claim Paid
Once a claim has been approved, the payment will be processed. UPS will pay the lesser of purchase or replacement costs, up to the declared value. Typically, claim checks are mailed to the shipper's billing address on file three to five business days after UPS receives the required documentation.
In the event the claim is not approved for payment, UPS will contact the shipper.
Note: All claims are subject to the terms of the UPS Tariff/Terms and Conditions of Service.



Lastly if you need any other information or help ask someone else because I've lost interest and to be honest *insert smiley flipping you off*

 

[MusicB127]

Please forgive me if I have misread/misunderstood but if I am correct you believe that it was sent to the wrong address because you entered the address linked to your credit card (the old address) as billing address and Mars or whoever has replaced the shipping address (your new one) with the billing address?

First of all personally it seems risky to me to have a previous address still linked to a credit card? Isn't it possible that confidential information such as statements from bank etc could also be sent to that address? For me, that would be one of the first things I updated when changing address.

I do however see where you are coming from as to it being fairly pointless having shipping and billing address fields if the billing address will override the shipping so I can see how you have come to believe it could be human error. Also the requests to go to the address to get the package do seem fairly outrageous if human error (not on your end) was indeed the issue.

Anyway, all the best, shame your grow got off to this start.

YES narrator!! This is exactly what I believe has occurred in my situation. It might be risky but I've never had a problem with my bank or credit card so so far I'm not worried. Although I do see where you're coming from, but I do all of my banking from my phone app including receiving statements electronically. Yeah I didn't agree with that either.
Thank you very much narrator for your input

 

[Mars Hydro]

Hi grow, it has stock in US. We have banned it at the website just in case the customer from UK will place the order. You can send me an email info@mars-hydro.com I can process the order for you. Don't forget to tell me you are growstrong from 420.

I am in the U.S. California.

 

[Mars Hydro]

Tonight I hope it will come to my dream. Then I will dream about it.

Sara,Don't forget too get me the winning PowerBall numbers it is at $1.3 B we can open our own light company

 

[Klovneposen]

trying out some autos under my small 48x5 mars panels by far the best results with autos so far out of the tree times i have tried the autoflowers. this is growth in seven days just with the bacis nutes from the GHE tripack. gro micro and bloom

you go girls!

 

[420Amard]

Do you have a journal man I would love to watch how that light preforms.

trying out some autos under my small 48x5 mars panels by far the best results with autos so far out of the tree times i have tried the autoflowers. this is growth in seven days just with the bacis nutes from the GHE tripack. gro micro and bloom

you go girls!

 

[Klovneposen]

Do you have a journal man I would love to watch how that light preforms.

hi man thanks for your interest. But nope i only keep journals on my pc. i have a tendense to forget my journals i post for some time so they get i bit abandoned so its just out of respect to people on the site i don't make journals anymore. i do make them but only on my pc but i keep a very exact journal at all times so i could post a final journal when done and complete if you like to see the results. if you PM me a short note about it i will remember to give you a poke when i put up a journal about them. i will proberly also post the sesults in here. so you could also keep an open eye in here.

its not auto but this is from one of the last grows had a bit of spidermites issues from my garden tomatoes and stuff but they still got pretty desent. the small one was white widow 13 inch and i got 56 dry of it big one 105 or something like that plus trim and popcorn buds.

 

[420Amard]

that's an awesome result man