was also told I was lucky to even get seeds in USA lmao we have how many legal states now ?
I can see saying it in a conversational way. After all, the
states do not run, control, or govern the US Postal System. I can even see saying it in an informative way - as in, "We shipped 86,000 packages to US addresses last year, and those dirty dogs nabbed 4,000 of them."
I can't see saying it in a threatening, Marc Emery kind of way, though. I hope that's not what you were inferring, that'd be bad for business (and bad for other reasons in general).
This is a general(!) statement: I can see the frustration involved in owning a business that deals in seeds. The owner has
no control over the seeds once they leave his/her possession. Were they irradiated during shipment? Were they used right away or stored and, if the latter, were they stored properly? Were they germinated properly? Dropped into a cup of water and left too long with too little O₂? For that matter, did everything go just fine... but the customer decided to try for a free reshipment anyway? As they say, sh!t happens. And if you're in the business but are not - exclusively - dealing with well-established, 100% professional breeders (who have also
very occasionally suffered issues, too), then you have to worry about the possibility of quality (and/or quantity) issues from that end, too. IDK what the profit margin is, lol, but it'd have to be adequate to account for the stress, frustration, actual issues, pretend issues ("Hey, those $200 worth of seeds are giants now err I mean were no good, gimme some more.") How is a person to know which are real and which are cons? You sort of have to assume they're all real, and that's not expected to improve one's disposition.
In this sponsor's case, if I understand things correctly, it also does B2B business, domestically, in Canada. IOW, they either sell to or stock displays (IDK which) located in lots of brick & mortar businesses in Canada. They have to deal with that aspect of their business, too (and the usual frustrations of same). They have to deal with the fact that not every single seed they stock will be sold (and, again, they may not have control of the third parties' storage methods). Who takes the loss on unsold merchandise,
Crop King, or the locations where the seeds are being sold? Assuming the latter, that's a number of seeds to be discarded (at a loss) each year. More frustration, more expense that, at the very least, thins the profit margin. At worst, it's "I haven't cashed my own paychecks in six weeks because after paying the employees, the utilities, and the suppliers, my business is broke." I've seen that (NOT in a seed business, as I've never worked in one, but small business owners can sometimes be self-taught masters at living cheaply or even fasting regularly, lol). And, BtW, I hope that if unsold stock does get returned to
CK, I hope that there's no possibility of accidentally sending some of that returned stock out in order fulfillment. I suppose that
could happen, and by accident. Or if there's some thief working for them, he/she could do a little substitution. All kinds of things, and a business owner has to think of and deal with all of them.
And then there's forums... One guy - who actually DOES have a valid issue - posts about something on Forum A. Six weeks later, there's 100 reports on five different forums about how all these people "know a guy" who had a bad experience. Turns out the guy that those posters "know" is the person who posted originally about his issue. Said guy may be happy NOW, if his issue has been rectified. Wait a year, though, and you might still see new posts in the same vein ("I just heard about issues with {business}, and
the forums are full of stories!") That can be like the near-mythical Brownian Motion, lol, it keeps producing its own energy.
Now... It's generally not one person who actually has issues and posts about them, but you see what I'm getting at? Right now, here, there's this thread and the sponsor's Apology thread. Maybe others, IDK. And some posts in there are without a doubt by the very people who've experienced some kind of issue. But there are also posts by people who've not - personally - done business with the sponsor. That can
easily lead to a situation that... well... do a web search for "how are snowballs formed when rolling down hills," lol.
I've seen - again, NOT in reference to seedbanks or the like - setups where a customer ID or order number was required in order to make a post/review. I'd hate to see that happen where the 'banks are concerned, simply because - let's face it - a LOT of people who order seeds don't want a paper trail, real or virtual. OtOH... It'd sure shorten threads
.
It's hard to get a real, 100% accurate picture of any business with just a glance. With seedbanks, it can be somewhat difficult even after a thorough investigation :rolleyes3 .
And this particular seedbank has - or so we have been told - recently changed owners.
Assuming that is the case... And, furthermore,
assuming the new owner(s) is both more savvy (in the business sense) AND more honest than the last owner(s), one still wonders... What about the employees? Are they all new, too? If not, could one or more of them have been part of the previous problems? Have storage/shipping/etc. methods changed (IF, of course, they were contributing factors in the previous issues)? The new owner(s)... They're not exactly starting from scratch; they've got the infrastructure - and the problems. In many ways, it can be akin to having just bought a piece of property that contains a house which is falling apart, lol. You look at the house, see a lot of glaring issues, and think, "Okay, a lot of work here. But it'll still be cheaper and easier than demolishing it and building an entire new house." But then he goes to work, and discovers other, previously hidden ones... It's tough. Will a bank loan money on the property? (Will the business' creditors understand that it is under new ownership and, therefore, take a chance on it again?)
I think it's safe to assume that at least SOME of the issues have been real. I'll also assume that the owner (new or not) is honestly attempting to not only deal with those problems (since, even if the owner is new, one could say that he/she bought those problems along with the assets) but also to prevent new ones. I guess, having made those assumptions...
I am
cautiously optimistic.
Might have been easier if they'd changed the dba name and entered the industry as a brand new business, even - or, perhaps, especially - though that would have meant starting with a zero reputation (after all, a zero is better than a negative
). IDK. I like to see small businesses succeed, so: Good luck!!!