I think i have a problem here.
Did order 2 mars 2 700w lights more that a week ago.
Recieved the tracking number for my package 5 days ago.
When i try to see where my package is on the dhl site,
i get this message:
(Not found): No result found for your DHL query. Please try again.
So i contacted support from the mars-hydro site to ask them to look into my order
and also check the tracking number they provided me.
I also mentioned that if i don't recieve the lights that i would like that they send me my money back.
And to contact me with any updates as soon as possible.
below is a copy of the message i recieved back from MH support just a few min. ago:
here is our return policy if you don't want the lights. Please check here
Return Policy | Mars Hydro
As long as your lights meet the conditions, we will refund you the money.
What is wrong with this message???
No response to my question about checking my order or tracking details.
And..... for me to see my money back, i have to first send the lights back to them???
How can i send the lights back if i did not recieved them in the first place???
This is not acceptable at all in my books! ! !