Mars-Hydro LED Grow Light Discussion

[Mars Hydro]

@old school alway did great job in his garden.

 

[DirtManDan]

That is great,may i know how to deal with the extra part of the fabric? Will it affect the reflection of the light back to the plants?

Assuming you don't want to cut and re-sew the fabric. I would pull it together at the top of the tent. _/ \_ _/\_ _||_ kinda like that. Using clothes pins or heavy duty office clips to hold together. But it would be around the sides. And I believe if your at the light or above. It shouldn't effect the light reflection much.





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[rob5088]

I've done all of that and part they sent did not work.
Shouldn't I get a RMA and shipping label since it's less than one year old?
Where does the leds get sent for repair?

Sara,
You liking my post is great but does not fix problems.
I was sent a power supply I did the switch and repair service was wrong.
It wasn't the power supply so still not working.
You company knows what's wrong and Lucy says I need to send it in,but I need a RMA number and shipping label.
I can not send it in with out RMA and shipping label.
Why is your company avoiding problem and not honoring one year warranty.

 

[xxhelderxx]

Quick question guys- I just got the 1200 II light and am wondering if I'm supposed to use the spectrums for grow and bloom exclusively or if anyone has used both spectrums at once during flowering.

Thanks!


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[JadedOne]

Quick question guys- I just got the 1200 II light and am wondering if I'm supposed to use the spectrums for grow and bloom exclusively or if anyone has used both spectrums at once during flowering.

Thanks!


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During flower run both switches. Don't forget to lower the light as well during flower 12-18" recommended. I personally use 15 during flower with My reflectors.

 

[rob5088]

You need to send email to the email address which i posted in my last post,they will arrange it for you in our system.They will send you the RMA NO and the address to you.

I've called the number,sent over 10 emails,Lucy sent a part that did not fix problem and says it has to be sent in,and keeps sending this message which I have no idea what it means??
"Our repair center don't have extra PCB,the best way to fix the leds,hope you will understand,thank you."
Lucy said it has to be sent in for repair,but what does above statement mean?
It makes absolutely no sense but Lucy keeps sending that message when I ask for RMA number and return shipping label.

 

[freakbudz420]

Sara,
You liking my post is great but does not fix problems.
I was sent a power supply I did the switch and repair service was wrong.
It wasn't the power supply so still not working.
You company knows what's wrong and Lucy says I need to send it in,but I need a RMA number and shipping label.
I can not send it in with out RMA and shipping label.
Why is your company avoiding problem and not honoring one year warranty.

I really hope my Mars light stays working. Dealing with them sounds like a nightmare. Wowzers.


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[rob5088]

I've called the number,sent over 10 emails,Lucy sent a part that did not fix problem and says it has to be sent in,and keeps sending this message which I have no idea what it means??
"Our repair center don't have extra PCB,the best way to fix the leds,hope you will understand,thank you."
Lucy said it has to be sent in for repair,but what does above statement mean?
It makes absolutely no sense but Lucy keeps sending that message when I ask for RMA number and return shipping label.

I need to make this more clear.
1. I contacted mars-hydro as directed by online chat and you Sara.
2. Lucy sent me an email saying she'd help fix problem and asked for pictures,proof of purchase etc..
3. I sent pictures,proof of purchase
4. Lucy sent replacement part.
5. Replacement part did not fix problem
6. Lucy says light needs to sent to repair
7.I asked for RMA and shipping label so I can ship back
No return messages and light is less than 1 year old.
Your website says if replacement part doesn't fix,light will be replaced.
From your website:
"
Warranty Replacement
In the event that the new replacement part does not correct the problem, or there is a more complex problem, the light will be replaced. As for the replacement, we will send you a return label and RMA to ship the defective product back, and after it has been received we will send out a new replacement unit to you. The defective unit must be returned in its original packaging and box. If any part is missing or damaged, the sender will be charged additional fees for those parts or blemishes.

 

[rob5088]

I really hope my Mars light stays working. Dealing with them sounds like a nightmare. Wowzers.


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They're above average compared to other imports and I've purchased 5 from them,so that should support there decent panels but their customer service needs work.

 

[Mars Hydro]

I do not know if any of our customer cut the pole from the center before,so i was wonder how you guys will do with the extra fabric.You didn't a great jobThanks for your information,i will also consult with our factory.

Assuming you don't want to cut and re-sew the fabric. I would pull it together at the top of the tent. _/ \_ _/\_ _||_ kinda like that. Using clothes pins or heavy duty office clips to hold together. But it would be around the sides. And I believe if your at the light or above. It shouldn't effect the light reflection much.





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[Mars Hydro]

Yes,if you need to send your light to our repair center to repair,you need to send email to service@mars-hydro.com.My colleague will arrange for you first,then they will send you the RMA No.They need to send your information to our repair center,so that when your light arrive,they will know it's your light.Otherwise our repair center can not find your information in their system,it will take time to confirm everything again.

Sara,
You liking my post is great but does not fix problems.
I was sent a power supply I did the switch and repair service was wrong.
It wasn't the power supply so still not working.
You company knows what's wrong and Lucy says I need to send it in,but I need a RMA number and shipping label.
I can not send it in with out RMA and shipping label.
Why is your company avoiding problem and not honoring one year warranty.

 

[Mars Hydro]

Hi xxhelderxx,1: During flowering stage. You need to turn both veg and flower switches on. Please note , it is both switches, that means veg switch included.
2: During Veg stage, We recommend you only turn the veg switch on, but if your power is not enough, you can turn both veg and flower switches on.
If you need to know anything more,please feel free to ask here.

Quick question guys- I just got the 1200 II light and am wondering if I'm supposed to use the spectrums for grow and bloom exclusively or if anyone has used both spectrums at once during flowering.

Thanks!


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[Mars Hydro]

I never really thought about it, but given my time in this site I thought I could ask to please help my family and I share this campaign. Thank you so much, happy growing

HARD TIMES FOR A FAMILY OF 4 by Ray Ray - GoFundMe

 

[Mars Hydro]

Thanks for your help. How is your girls recently?

During flower run both switches. Don't forget to lower the light as well during flower 12-18" recommended. I personally use 15 during flower with My reflectors.

 

[Mars Hydro]

I noticed that your posts are less than 50,you can not send PM.I will confirm your situation for you with my colleague Lucy.

I've called the number,sent over 10 emails,Lucy sent a part that did not fix problem and says it has to be sent in,and keeps sending this message which I have no idea what it means??
"Our repair center don't have extra PCB,the best way to fix the leds,hope you will understand,thank you."
Lucy said it has to be sent in for repair,but what does above statement mean?
It makes absolutely no sense but Lucy keeps sending that message when I ask for RMA number and return shipping label.

 

[Mars Hydro]

Pleease do not worry,if anything happen,we will try our best to help.
If your light got any problems,you can send email to our service department,they will arrange everything for you.

I really hope my Mars light stays working. Dealing with them sounds like a nightmare. Wowzers.


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[rob5088]

Pleease do not worry,if anything happen,we will try our best to help.
If your light got any problems,you can send email to our service department,they will arrange everything for you.

Repair contacted me and is trying to resolve problem but Lucy sends me an email saying I need to mail item in and that my one year is up.
I contacted Lucy last month before one year was up and she sent part that failed.
Why is my one year up now when light was never fixed?

 

[Mars Hydro]

I confirmed with my colleague,you bought your light Nov 2015.And you repair your light by yourself,you may not repaird the light in a right way.We need diagnose it in our repair center.
If you need to send your light to our repair center,you will cover the shipping fee to/from.We will cover the repair and replacement parts fee(if there are no extra parts needed)
The situation which you mentioned that on our website:
"Warranty Replacement
In the event that the new replacement part does not correct the problem, or there is a more complex problem, the light will be replaced. "
This means when the light still not work normal after after repair center repaired it.
We will honor our warranty strctly.My colleague already sent your the RMA No,after you ship out the light,please send the tracking NO to my colleague.
Mars Hydro LED Grow Light

I need to make this more clear.
1. I contacted mars-hydro as directed by online chat and you Sara.
2. Lucy sent me an email saying she'd help fix problem and asked for pictures,proof of purchase etc..
3. I sent pictures,proof of purchase
4. Lucy sent replacement part.
5. Replacement part did not fix problem
6. Lucy says light needs to sent to repair
7.I asked for RMA and shipping label so I can ship back
No return messages and light is less than 1 year old.
Your website says if replacement part doesn't fix,light will be replaced.
From your website:
"
Warranty Replacement
In the event that the new replacement part does not correct the problem, or there is a more complex problem, the light will be replaced. As for the replacement, we will send you a return label and RMA to ship the defective product back, and after it has been received we will send out a new replacement unit to you. The defective unit must be returned in its original packaging and box. If any part is missing or damaged, the sender will be charged additional fees for those parts or blemishes.

 

[Mars Hydro]

We will try our best to help you.

They're above average compared to other imports and I've purchased 5 from them,so that should support there decent panels but their customer service needs work.

 

[rob5088]

I just spoke to chat on website who connected me with repair.
The person I spoke to in chat said to wait for repair and disregard what Lucy said.
Which is it?
Lucy says to mail in,chat says to wait for repair.
Which is it?