Mars-Hydro LED Grow Light Discussion

His email is in my signature. you could always as well join the mars hydro group on facebook they seem to be really really responsive to everything posted there as well.
 
So they will not send my order without me giving up my phone number.they tell me I have nothing to worry about.sorry miss I got all kinds to worry about. I've ordered other stuff with no problem without my phone number.I've already payed for my new tent and light the other day but will not send it. Sara please correct this as your about to lose a customer and a sale now and future sales.
 
:circle-of-love:Hi Darkscotia,please do not worry,we need your phone number so that we can contact with you when anything happen with your order.:high-five:
Recently some customer can not receive their lights,because the delivery company and my colleague can not call them in time when the goods arrive at our customer.:Namaste:
Darkscotia said:
Sara what's this new policy with needing my phone number to ship the tent and lights I purchased yesterday.normally I deal with another sales person but I guess she's out.dont see need to have my phone number to shop my goods
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Once again no need for my phone number.if something happens they can contact me by email or you can get me on here.but since they held my order due to my phone number which I was never made aware of until after making purchase.which hasn't been my first one.has caused a major delay on me receiving tent and light. Now I'll have to wait till next week. And after being put off due to hospital trips this is all I need.youve seen my current tent its overcrowded and this was my relief for that. If it's a policy change make customer aware before they purchase.
SmokeSara said:
:circle-of-love:Hi Darkscotia,please do not worry,we need your phone number so that we can contact with you when anything happen with your order.:high-five:
Recently some customer can not receive their lights,because the delivery company and my colleague can not call them in time when the goods arrive at our customer.:Namaste:
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I c,but i didn't see many growers grow it.:goodjob:
Sean is a nice person,thanks for your support.I will tell him that.:thanks:
Spart said:
No this strain is pretty common it's called devil cream from sweet seeds.

@Darkscotia:
I would of just emailed Sean he's a great guy and always hooks it up with a great price :P
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:circle-of-love:Ann go to her holiday.Please do not worry,my my colleague will solve this problem for you.:high-five:
Darkscotia said:
What he's email address. With my original girl I deal with is Ann and I like her but was also told I would get deals the more lights I buy and I've bought a bunch of stuff with still no discount.
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:circle-of-love:When our customer place order,we require you to provide right telephone numbers,if you didn't provide when there are any emergency we can not immediately notify you, and sometimes some customer do not check their email.:Namaste:
When the goods arrive,the delivery company will leave the goods outside your house,we can not inform you which may cause the goods missing.This kind of situtaion happend before,so for your own good's safety,we require phone number.Hope you will understand.:Namaste:
Darkscotia said:
All I know is my stuff I bough yesterday better be shipped.cause if they hold it back cause they don't have my phone number I'm going to be pissed.
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:goodjob:thanks for doing that.:high-five:
Spart said:
His email is in my signature. you could always as well join the mars hydro group on facebook they seem to be really really responsive to everything posted there as well.
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:Namaste:Many customer can not check their emails in time,last time one customer lost 10pcs Mars II lights because he didn't give us his phone number,when the delivery company arrive,we can not inform him in time.:Namaste:
:circle-of-love:We will arrange to send out your goods,just if you do not provide phone number when anything happen we can not notify your in time,and we will not be responsible for that.:Namaste:
Darkscotia said:
So they will not send my order without me giving up my phone number.they tell me I have nothing to worry about.sorry miss I got all kinds to worry about. I've ordered other stuff with no problem without my phone number.I've already payed for my new tent and light the other day but will not send it. Sara please correct this as your about to lose a customer and a sale now and future sales.
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:circle-of-love:My colleague may not explained it well.After you place order,for sure we will arrange to send out the goods for you as usual.:high-five:She just want to make sure she can inform you to pick up the goods when the goods arrive at your address.:high-five:She didn't mean she will hold your order because she didn't have your phone number.
She just want to make sure everything goes safely.:Namaste:
Darkscotia said:
Once again no need for my phone number.if something happens they can contact me by email or you can get me on here.but since they held my order due to my phone number which I was never made aware of until after making purchase.which hasn't been my first one.has caused a major delay on me receiving tent and light. Now I'll have to wait till next week. And after being put off due to hospital trips this is all I need.youve seen my current tent its overcrowded and this was my relief for that. If it's a policy change make customer aware before they purchase.
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:party:Good news,we finished custom clearance for Germany shipment, the new goods already in our Germany warehouse:Reflector series and Mars II series are in stock :cheertwo: Sorry for keeping you guys wait so long.:Namaste:
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Sara I've already payed 2 days ago for my order and it won't be sent until tommorow because of this phone number bullshit. if your salesperson didn't want to argue over my phone number she could have sent it out yesterday.i know when the lights arrive cause I track them and wait around the day they arrive.sorry for being a dick but I could have been receiving lights tommorow instead of next week.
 
Please do not worry,after you place order,we will arrange send out the goods within 24hours,because of the time different we will get the tracking NO the next day.I checked with my colleague ,we sent out your goods already,my colleague will send you the tracking NO as soon as she get it:high-five:
She didn't mean that if you didn't give us your phone number then we will not send out your goods.:Namaste:She just want to have your phone number,so that she can notify you when the delivery company arrive your address.Otherwise we will not be responsible if the goods is missing at your side.:Namaste:
No matter you provide your phone NO or no,we will arrange your order as usual.Sorry for the misleading.:Namaste:
Darkscotia said:
Sara I've already payed 2 days ago for my order and it won't be sent until tommorow because of this phone number bullshit. if your salesperson didn't want to argue over my phone number she could have sent it out yesterday.i know when the lights arrive cause I track them and wait around the day they arrive.sorry for being a dick but I could have been receiving lights tommorow instead of next week.
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No more need to talk about it.if the stuff is sent that's all that matter at this point.but you might want to check your colleague email to see where she says I can't send your order without your phone number I've been arguing about this for over 24 hours when my shit should have been sent when my order was received, and it wasn't cause I refused to give out my phone number.im old school if I could send you cash in the mail to pay for this stuff I would lol.not all of us are legit. I am but still have old ways in me.
SmokeSara said:
Please do not worry,after you place order,we will arrange send out the goods within 24hours,because of the time different we will get the tracking NO the next day.I checked with my colleague ,we sent out your goods already,my colleague will send you the tracking NO as soon as she get it:high-five:
She didn't mean that if you didn't give us your phone number then we will not send out your goods.:Namaste:She just want to have your phone number,so that she can notify you when the delivery company arrive your address.Otherwise we will not be responsible if the goods is missing at your side.:Namaste:
No matter you provide your phone NO or no,we will arrange your order as usual.Sorry for the misleading.:Namaste:
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Could you please PM me your email address? i will confirm for you again.:high-five:
My colleague sent you an email around 9am(China time) this morning.
I understand if you do not want to provide your phone number,we will still send your goods,we do that just for the safety of the goods.:high-five:We are sorry for the inconvenience.:Namaste:
Darkscotia said:
No more need to talk about it.if the stuff is sent that's all that matter at this point.but you might want to check your colleague email to see where she says I can't send your order without your phone number I've been arguing about this for over 24 hours when my shit should have been sent when my order was received, and it wasn't cause I refused to give out my phone number.im old school if I could send you cash in the mail to pay for this stuff I would lol.not all of us are legit. I am but still have old ways in me.
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