Mars-Hydro LED Grow Light Discussion

colcar said:
Well I'm not one to usually complain especially publicly and maybe things will work out hopefully .
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Ahhh BS..... :)

I mean your right, complaining (Especially on forums) solves nothing and just makes you look a little b&^%y :)

BUT - Reporting on issues you are experiencing with a vendor in a responsible way is more like a community responsibility. At least this is so on the forums of my "Other" hobby - we are a bit more serious about it there!

Obviously Sara/TopLED have given themselves a good track record here - they overall seem to be doing a good job.

With that said - Practicing what I preach - I put in an order on the 1st. I have an order number but tracking does not work. Package missed my international boat on the 14th and will cost me another $55 customs/bribe fee to ship separately. I have emailed 3x about this in the last 5 days with no resolution. Last response was "I "Think" they may have changed our tracking number - please wait another week and if you do not receive let me know". Sh!t happens - Puravida......Chill - NP - I am sure it will be fine

I was a bit disappointed though with the fact that "I" had to look up my tracking number and supply it in an email to get even that last answer and another day later due to the time difference.........

Point here is that I think biz has taken off for these guys and they were not prepped for it....... not a BAD place to be in your biz model :) - So order a bit earlier than you may have currently scheduled in your project plan........

Semper Fi
 
Well I know it doesn't help you a lot but at least my tracking number makes sense now. Yesterday it said it would be here by the end of the day but I knew that could not be right cause it was only generated the day before but it now has info about where it is and it will be here Tues by end of day. Keep the faith my friend. Good things come to those who wait......:yahoo::yahoo::yahoo:
 
Dammshame said:
Ahhh BS..... :)

I mean your right, complaining (Especially on forums) solves nothing and just makes you look like a little b&^% :)

BUT - Reporting on issues you are experiencing with a vendor in a responsible way is more like a community responsibility. At least this is so on the forums of my "Other" hobby - we are a bit more serious about it there!

Obviously Sara/TopLED have given themselves a good track record here - they overall seem to be doing a good job.

With that said - Practicing what I preach - I put in an order on the 1st. I have an order number but tracking does not work. Package missed my international boat on the 14th and will cost me another $55 customs/bribe fee to ship separately. I have emailed 3x about this in the last 5 days with no resolution. Last response was "I "Think" they may have changed our tracking number - please wait another week and if you do not receive let me know". Sh!t happens - Puravida......Chill - NP - I am sure it will be fine

I was a bit disappointed though with the fact that "I" had to look up my tracking number and supply it in an email to get even that last answer and another day later due to the time difference.........

Point here is that I think biz has taken off for these guys and they were not prepped for it....... not a BAD place to be in your biz model :) - So order a bit earlier than you may have currently scheduled in your project plan........

Semper Fi
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i would be upset if i were you on the extra $55, honestly i wouldnt have it if needed to get my package across so i would be upset for sure. I will agree that they have a shotty payment method/system right now and im assuming its because like you said there business is taking off.

Personally i know of at least 55 lights from this site alone have been sold, and thats just what i know so i imagine its a huge number. Hopefully they will figure something out going further to make the process better.

Thanks for youre service Marine!
 
Hehhe $55..... Small price for being an X-Pat and living in Paradise - all part of the dealio :) I am sure they will get it worked out and living down here has certainly taught me patience .........

Your Welcome Brother - Semper Fi
 
Yeah I did feel a little B!#&*Y before I finally made it to starbucks.

I had also kept in mind delays so I did try and order in advance but I think I may need to add a week or two to what I had figured next time.

This thread has brought this vendor alot of business and was a smart move . I for one and for others we all made our purchase based on our search engines bringing us to this thread and that's when I jumped on board and became a member of the forum. So I'm sure they have there hands full .
 
colcar said:
Yeah I did feel a little B!#&*Y before I finally made it to starbucks.

I had also kept in mind delays so I did try and order in advance but I think I may need to add a week or two to what I had figured next time.

This thread has brought this vendor alot of business and was a smart move . I for one and for others we all made our purchase based on our search engines bringing us to this thread and that's when I jumped on board and became a member of the forum. So I'm sure they have there hands full .
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Welcome to the Forum! Thanks for joining, hopefully you will stay for more then just this thread, we have a number of great growers here.

EDIT: If you have any questions just let me know.
 
Hi,

Has anyone had their lamps customized for order?

I am specifically talking about adding some 280-320 diodes to my lamp. Any feedback would be appreciated.

Wingnut420
 
Yes, you can customize a panel with any diodes they have access to.

You'll have to deal directly with Sara, and it'll ship from China, so it will take a little longer, but the one member I know who customized his was happy with them.

:thumb:
 
You have to wait 2 months to get anything custom made. I was going to get a custom spectrum made but because they are so busy after their holidays it was not possible. I ended up getting their standard spectrum.
 
Graytail said:
Yes, you can customize a panel with any diodes they have access to.

You'll have to deal directly with Sara, and it'll ship from China, so it will take a little longer, but the one member I know who customized his was happy with them.

:thumb:
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Thanks, my friend. I am interested in adding the UVB in about 10% of the panels output.
 
Just finished deleting all of the drama from this argument and would like to ask everyone to chill out, take a smoke break and come back to learn and share maturely or do not participate at all. Those involved in the drama will be getting official advisories as soon as we get done dealing with a ton of other things that are much more important. Please respect our request to get back to a positive discussion, unless you would like an escort to the door. Sending everyone lots of love and positive energy through the Universe. :thanks:
:Namaste:
 
please don't reply in this thread, but is there anyone can email me what happened? thank you.
420 said:
Just finished deleting all of the drama from this argument and would like to ask everyone to chill out, take a smoke break and come back to learn and share maturely or do not participate at all. Those involved in the drama will be getting official advisories as soon as we get done dealing with a ton of other things that are much more important. Please respect our request to get back to a positive discussion, unless you would like an escort to the door. Sending everyone lots of love and positive energy through the Universe. :thanks:
:Namaste:
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yes, our factory is too busy, so we do not have time to make custom light.
robert63 said:
You have to wait 2 months to get anything custom made. I was going to get a custom spectrum made but because they are so busy after their holidays it was not possible. I ended up getting their standard spectrum.
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Sara, you can check your email notifications to see what happened. :thanks:
:Namaste:

SmokeSara said:
please don't reply in this thread, but is there anyone can email me what happened? thank you.
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Sara ,

Just wondering if you got my email about tracking info for the order I placed 2/10/14 For 5 - 400w mars 2
 
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