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Mars Hydro
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Hi sundrop, I am sorry about this. As holiday is coming and the delivery comes to it's peak season, rough handling happens more often. The new fans has shipped last week. Maria has sent you the tracking number. If there is still problem, feel free to contact me and Maria.
Sara- here's an update... Maria replied to my email stating that they'd ship 2 new fans to me. all well and good, but i'm not happy with repairing something i purchased that is brand new and not functioning (new) out of the box. had i purchased this from a walk in store, i would have asked for a replacement unit immediately.
knowing replacement fans are coming, i went ahead and opened the unit - i found that all 4 support struts on both fans were broken and the fans were hanging by their wires. the only saving grace with this is your super quick response - none the less, i'd like the new fans shipped over night and not shipped 'whenever'
i've attached a picture showing where i have applied epoxy to get me over the hump - luckily, i have a bank of T5s to get me by.
thanks again for your prompt response - that in itself will keep my future business