re: Cardboard Flowerbox Test 3 - 41 Week Perpetual SOG
420 Girl,
I don't know how you managed that, but it is much appreciated, and is no interruption at all to post their apology in this thread. After all that was said and done here, this offers at least some penance for that representative's actions. I only regret that the relationship with the company, as a whole, was damaged because of one person's actions. Because of the outcome of this, with the relationship severance, it makes me wonder if this was a higher-up with an actual stake in the company, and not some hourly-paid customer service representative.
It saddens me to say it, but, ALL of this could have been avoided had that rep taken the approach of helping, and understanding, instead of how it was actually handled. I truly hope that in the future, TnB Naturals can find someone that will handle questions in a more professional manner, if not to return here, but simply to make their company better. At least Mr. Frazier, after all that happened here, had the good business sense, to at least make a public statement, like that which he offered, to try and salvage what was left of his company's reputation, and move forward.
In light of this, I bear no ill will toward TnB Naturals, and accept Mr. Frazier's well-intentioned apology. Hopefully someday, the knowledge of how wrong things can become, will temper hostilities toward those that are in need of a better understanding into the intricacies of their product and the result of which will be a steady, helpful attitude, and understanding nature while trying to explain in greater detail how things actually work.
Now as for my part in this, I apologize for my own negative actions and words during that time. While, at the time, I felt justified in my actions, looking back, I see how they helped to escalate a bad situation to a worse one. I should have taken the high road a little more than I did, and kept calm when trying to get the answers I needed.
Moving forward, even though I will not be purchasing anything they currently offer from the company because of price vs. longevity, and not because of the representatives actions, I wish only the best for TnB Naturals in the future, and sincerely hope that the company in their own arena, does well. It is my standing to let bygones be just that, and in the future, look forward to seeing what else the company has to offer. Regardless of whether they are a sponsor here at 420Magazine, if they can provide a good product, with a good value, I will surely be investigating it. If that day comes, I will review it as well, for integration into my grow space.
