TheLoungeLife
New Member
I had a problem with my Mars Hydro LED's that wasn't even a manufacturing fault. Basically I was unhappy with some of the diodes that were in the light and it caused a fair amount of debate on this thread between those that had green diodes and those that didn't. End result?
I was quick to knock them and they were pretty quick at resolving the situation, you should give them a chance. I wouldn't say they have the best customer service in the world but they do have some pretty damn good representatives on here that will bend over backwards to help you. I can't knock them for that
Not knocking them quite yet...I mean when their product works it is totally worthwhile. My first ever grow pulled just over 3 oz under a marshydro II pulling 210 actual watts with beautiful dense colas...which is what prompted me to get a 700. I was actually planning in ordering 2 more in the next month before this hiccup. As growers a lot of times we don't have the luxury of "it can wait until tomorrow" and right now it bugs me that I have a defective light and I can't even get a response let alone a resolution.
Also the other thing that worries me is I've read that most times they'll just send replacement parts to what they think to be a problem instead of replacing a light...which wouldn't worry me except for the fact I have no idea where to start when it comes to fixing electronics. Not to mention that if something went wrong in the first 3 days how many times will I have to deal with this over the course of 3 year warranty??
Once again not knocking their efficiency of there working products(actually talked them up enough for 2 friends to buy a few panels after seeing my results) but rather frustrated about the lack of quick and speedy resoultion of a defective product.