OK 1 more question (for now lol) say I'm in the middle of a grow and my light stops working suddenly. How long is the repair/fix time because when I grew and when I grow again I tend to stick to top shelf seeds and I don't want to lose a whole crop because my light malfunctioned .
I can answer that one from my personal experience. I would elaborate, but I want to let the situation play it's self out to it's conclusion before I comment to much.
My Mars II 1200 has 8 drivers. One went out causing one bank of lights and one fan to stop working. The light still functions although understandably at less than full capacity.
I emailed Mars Hydro and Lucy arranged shipment of a replacement and gave me a tracking number on August 14th. I live on the east coast of the US and the part was coming from their Cali warehouse.
On the 21st the tracking showed it was still in preshipping status. So I emailed Lucy and she told me she checked with her shipping associates and they said it "was moving now". I checked again and it had not changed.
On the 25th Lucy emailed me that USPS had told her that "the package is lost" and a replacement was being shipped out and she would send me a tracking number. I asked her not to use parcel select lightweight again and she said she would forward my request to the warehouse. For those who don't know, parcel select lightweight is similar to the "slow boat from China" slowest cheapest form of shipping possible.
Today is the 27th and I have not received my new tracking number yet. I live in a small town of about 5000 and have known the postmaster for about 30 years so I paid him a visit yesterday and showed him Lucy's email saying the package had been lost by the post office. He made a call to California and assured me that the USPS had received a preshipping notice that a package was coming, but no package was ever presented to or scanned at any USPS facility.
In the mean time my light is still functioning at less than full potential, but adequately to keep the plants growing and I'm still waiting.
Let me say that I neither blame Lucy nor Sara as neither is in that warehouse in California. Both have always done their best for me. I will say though that when I owned my company that installed surveillance systems in a retail environment I guaranteed 24 hour service. If one of my installations failed you received a call within 24 hours and if the problem couldn't be resolved over the phone a tech would be onsite the next day no matter where the system was located within our South Eastern United States territory.
If a part was needed it was shipped over night Fedex. My customers depended on me to keep my system up to protect their premises just like we expect not to lose a crop due to failure of our lights.
Incidentally if one of my employees had told me the post office lost the package two weeks after he supposedly mailed it I'd have stomped his ass and threw him out in the street if I found out it had never been mailed. But that's me after all I am a gnarly dude.
I am sure Lucy will get this straightened out and I like hot and sour soup too much to piss the girls off.