Hi Sara, hi topled-team!
Last thursday i ordered (for the second time) at your online-shop (
Led Grow Lights for indoor plants-Top Led). It was nearly the same thing as the first time:
no account creation possible because of an "existing account", receiving the "forgotten" passwort did nothing but neitherless i ordered.
the only thing i got was the paypal confirmation, that i payed. ok, no worries, it worked last time the same and i got my light a week after ordering.
but this time, i got a phone call 6 days after odering, and then the email, from feed-ex. the customs office didn't believe the stated price of "50 US $" (sending fee of 20 US-$) and wanted a trading invoice.
so it's look like that i'll have to pay (additionaly to the 275+60 US-$) approx 100 US-$ more, for taxes and administration fee... ouch.
After searching, i found out that you faked the import papers for the customers, jeopardizing to pay the taxes (and additional fees) or not. my opinion about this way is hmmm.. kind of neutral, but knowing it in advance would have been more pleasant for me.
I'll write more, after the processing.