Mars-Hydro LED Grow Light Discussion

MarkC said:
If something goes wrong you take a picture (if it's lighting up problem) they look at it and send you the parts to fix it yourself. it happened to me and I fixed it no problem.
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Thanks, that sounds great. I'm more concerned with 1) understanding the conditions under which "return to factory" would be required. And, 2) the rough percentage of time a customer with a problem is required to send the unit to the factory.

Hopefully Sara can provide guidance. My concern is that "return to factory" could be a way to avoid having to honor the warranty (which appears to be how joyHydroGrow operates). With this forum, I doubt it's used that way because there'd be a lot of unhappy customers here. But, I'd still like to know the odds. What percentage of customers have been told to send their unit back?
 
az2000 said:
Thanks, that sounds great. I'm more concerned with 1) understanding the conditions under which "return to factory" would be required. And, 2) the rough percentage of time a customer with a problem is required to send the unit to the factory.

Hopefully Sara can provide guidance. My concern is that "return to factory" could be a way to avoid having to honor the warranty (which appears to be how joyHydroGrow operates). With this forum, I doubt it's used that way because there'd be a lot of unhappy customers here. But, I'd still like to know the odds. What percentage of customers have been told to send their unit back?
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She said a while back in this thread they have less than 1% return rate over 5 years..:thumb:
 
I researched led lights for months, and had it narrowed down to blackstar and Mars II. After doing a search on google for journals done with lights, I found none of the blackstar grows ever had finished journals. That made the choice easy, especially when comparing prices
 
hi, Ny! hope you have a happy growing and have a nice harvest!:high-five:
NyCJT62 said:
Christmas came extra early today....Ordered two lights....144x3 reflector and a mars 1200w....Reflector came in about 6 days(East coast)

and still waiting on the 1200w with flower spectrum.....Sister Sarah is awesome!! all my questions were answered right away.... This will be

my first grow and i'm so excited and i just can't hide it!!!!! Also want to thank all members of 420mag for all the great information they have

provided...Life changing!!!
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woooooooow! pretty good!:thumb::cheertwo:
Icemud said:
Just harvested a full Top LED grown plants.. My GSC... Started and vegged under the 144x3w panel on the GLR, then put into my flowering tent under 3x Mars II 80x5w, vegged to fill my scrog screen with the GLR, and then flowered!

I have to say these light kicked some butt!! Those that say LED cant flower, I say...psssshhhttt! nonsense! LOL

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Hi,az200! With our light, we give all customers three years warranty. Normally, you do not need to return the light to us. You just email us your problem, and we will do what we can to help you to solve it ASAP!
az2000 said:
I have a question about TopLEDgrowLight's warranty. I've read the warranty page at the web site. However, it says warranty service may require the unit to be returned. Is this return to China or to the place where it shipped from (within the same country I bought it)?

The reason I ask: I've been reading about a poor soul who did business with JoyHydroGrow. He received a light which was "dead on arrival." The eBay ad was cancelled as soon as he bought it (removing his ability to leave feedback about JoyHydroGrow), and he's being told he has to return the light to China even though it shipped from California (despite being told in the eBay ad that it shipped from China, i.e., it looks like they had a defective light that was returned to them and they offloaded it onto him).

I know TopLEDGrowLight would behave this way (with a public forum and a representative here). But, the warranty policy is still a big ambiguous about when a person would have to return the light (instead of swap components in a more constructive relationship with the manufacturer), and where they'd have to ship it to.

Even though I haven't bought a light from you (yet), I am using this episode with JoyHydroGrow as an opportunity to contrast that Chinese company with yours. So, I'd like an answer to my question to help me make the comparison (which is already extremely positive in your favor).

Thank you!
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hi,horace! i reply you in email.check it.:Love:
horace said:
Hi I recently bought an led light in the UK. It is a 270w unit that draws about 180w. The reason for this lower power is because the leds are not running constantly but are modulated and a rate that is ideal for photosynthesis. The leds are running at full power but switching on and off very fast.

Are these lights modulated in the same way? because all these lights look very similar to me and draw similar currents regardless of maker. I have read articles on the web about modulating led lights at 50% duty cycle to achieve same growth rate as leds that are constantly driven. Incidentally the LED is one of the few light sources that can be modulated in this way.

If the lights are not running at full power they are not being used to their full potential . . the idea that they are running at low current to save led life makes no sense. The fact that the light will run for several years is also pointless because I am sure they will be obsolete well before then.

As I stated previously externally led growlight look the same but the topledgrowlights are considerably cheaper but are they all the same inside is what I would like to know. I wish I had come across them before I bought my growlight . . but It is a good one but cost me more than the equivalent from topledgrowlight.

If you do not know anything about electronics or leds pulse width modulation is confusing but I do know a little about it and would like to know more about this product . . regards H

PS if these growlight do run at a constant rate perhaps they could be adapted by the user . . I have looked at diy but it is more costly than buying a ready made especially at these prices.
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Hi, TheBoogy!we don't have discount now. the prices on our website now are the lowest prices!
TheBoogyman said:
Hey everyone, just wondering how I get the actual 420 membership discount? I plan on ordering lights soon and a discount would be awesome :D
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hi, Peyton! if you have any question, you can email me. i will try my best to help u!:circle-of-love:
PeytonManning said:
I researched led lights for months, and had it narrowed down to blackstar and Mars II. After doing a search on google for journals done with lights, I found none of the blackstar grows ever had finished journals. That made the choice easy, especially when comparing prices
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:high-five:
Dennise said:
Hi Boogy. I would just send Sara a pm. You need 8 more post till you can send a private message but that is easy to do then you can have a private message with Sara and maybe she can work something out for ya... Good luck and I love my Top Leds... just sayin' and I'm a real person......:circle-of-love:
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:circle-of-love: looking forward to your good news!
PeytonManning said:
It's all good Sara! I bought a Mars II from you a month ago, so I'm just here singing praise about the results I'm getting. If I ever have a question, I know where to go.
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Hey guys. I have 2 mars II 900w on a light mover. I have room in between those 2 for another 900 or 1200. I'm just trying to decide if a flowering spec light will be better here, wondering what the difference between standard and flowering spectrum is. The bonus of adding a light in the middle is the footprint of the middle light will hit all 5 plants, whereas the outer lights will only hit 3 each basically.

The first 2.5 weeks all plants were under 1 light, then as they grew i turned on the second light, and as they grew more i rearranged the buckets and got the light mover moving as well, so im thinking a third light that comes on as they go into flower mode would help too.

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Thinking about ordering a few pannels the 1200 maxII, but I was curious about spectrum. Does everyone really like the flower Light for flowering or do you get a lot of the standard pannels? Does the standard have a lot of red or is is evenly balanced? Been using mixed spectrum with Hps and MH same time and really don't want all red light spectrum. Some blue mixed in definitely keeps em a little greener.
 
have a 96x3 up and running,18/6 cycle.question: should all lights be used or just veg till I flip to 12/12.plants are doing great after only 3 days, lots of new growth.im impressed.peace out!!
 
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