Mars-Hydro LED Grow Light Discussion

SmokeSara said:
:circle-of-love:Our lights certified ETL test 3 years ago,but we didn't put it with our lights before.:Namaste:Since last month we put ETL,warranty card &instruction book with our lights together.So they need check our goods strictly to confirm all the information which we provided.:high-five:
It's good that they check everything strictly,which will make our customer more to use our lights.:bravo:
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I had some lights burn out on my 192 reflector series. How do I get the replacement bulbs?
 
I've bought recently a Mars II 900w panel (Less than a month ago) through ebay, and many of the lights have turned off, they dont work any more. Hope there is a quick and efficient solution soon, that way you can prove that you are a good company. =)
 
Can anyone confirm this too. This is from the company I bought the light from up here in the good ol north.....

"These are the Mars II units, the issue is slightly complex due to strict Canadian electrical regulations To pass the approvals we had to remove the switches on the unit, we also had to upgrade the drivers and panel on the unit to pass Canadian approvals as well."

anyone else run into this in Canada??
 
Lookout Bro said:
I had some lights burn out on my 192 reflector series. How do I get the replacement bulbs?
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They will send replacements, it takes a couple of emails.
I did a little write up on how I replaced some light, if ya can solder a bit it is not hard, it depends on if your a DIYer.
There is some videos and pictures here or in the link in my sig.

DIY LED repair-replacement photo tutorial

:goodluck:
 
Just got a 3 pack of the Mars hydro 48 reflectors!
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Hopefully they will run nicely. I've heard good things about this company as far as customer service and support. And they came recommended by a few Major growers here.

Peaceful blazing...
 
Just want to say thanks again to marshydro. The light has been in two days and already I can see an improvement in growth speed! A couple things I do want to say to Sara and any other reps here. The packaging was ok but not insanely padded, if you've order a product as fragile and expensive as an led you want it to be shipped wrapped up nice and safe. The corners and face of the led had a little cover but maybe wrapping it in bubble wrap or something will make it that bit more secure (I noticed the box it came in was almost falling apart this is why I say more padding inside to save light) shipping was awesome other then that, came exactly three days after buying and that's the other side of the world also the box had next to no print on it (meaning no one but customs sees it's a grow light) Also maybe including a better stock hanging system. When I first hung it up I was scared the steel wire would snap, I still sort of am! I would still like to know if I'm safe using both spectrums during the flower period of the plant as well.
Thanks again marshydro!!

Jimdogggy
 
I have done product reviews and bought 2 lights and 2 tents from the company and when I sign in, it no longer shows I have purchased or reviewed any of the items. They changed the website but now I cant find my info on warranty. I need my order # s.. I do not know what else to do other than e mail the support link, provide pictures and hope that we can figure this one out. I love my lights. They have more than paid for themselves.
 
Lookout Bro said:
I have done product reviews and bought 2 lights and 2 tents from the company and when I sign in, it no longer shows I have purchased or reviewed any of the items. They changed the website but now I cant find my info on warranty. I need my order # s.. I do not know what else to do other than e mail the support link, provide pictures and hope that we can figure this one out. I love my lights. They have more than paid for themselves.
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Do you still have your box it came in with the tracking number on it? If not just give your name and address and phone that it was shipped to, and they will probably be able to find you. I know one of mine, I didnt have the info on it anymore, and they were able to find me.
 
Not incident, they just need to make sure all goods enter USA land are qualified as ETL requested. So they need to open the container check very carefully.
TorturedSoul said:
Oh, okay. I thought you meant that there was increased scrutiny all of a sudden at US Customs in general. I was wondering if there was some kind of new global... incident.
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hey everyone,

we just recently had 2 x mars pro 2 400w in a 4x3x6 tent. done 2 runs and harvest was great.

wanted to slimline everything a set up a bit more minimal, so sold the 2 mars pros to some friends and purchased a Reflector 192.

now, reason being is, not only is it just 1 light that covers the same space, but its quieter than 2 lights and less heat and judging but the specs, and the new upgraded 5w Epistars in them, why is it that our new grow's yeild is only about half the amount. using the same clones, same nutrients same everything.

We feel like we have downgraded :(

If the new Reflectors have the same 5w leds as the mars pro 2 series, whats going on?

Cheers
 
wobble said:
hey everyone,

we just recently had 2 x mars pro 2 400w in a 4x3x6 tent. done 2 runs and harvest was great.

wanted to slimline everything a set up a bit more minimal, so sold the 2 mars pros to some friends and purchased a Reflector 192.

now, reason being is, not only is it just 1 light that covers the same space, but its quieter than 2 lights and less heat and judging but the specs, and the new upgraded 5w Epistars in them, why is it that our new grow's yeild is only about half the amount. using the same clones, same nutrients same everything.

We feel like we have downgraded :(

If the new Reflectors have the same 5w leds as the mars pro 2 series, whats going on?

Cheers
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Wow, I too would like to have some info on this. I own two reflectors. One with the 5w and another w 3w bulbs. I have decent yields. Depends on if that strain likes the spectrum the light is throwing I guess.
 
wobble said:
we just recently had 2 x mars pro 2 400w in a 4x3x6 tent. done 2 runs and harvest was great.

wanted to slimline everything a set up a bit more minimal, so sold the 2 mars pros to some friends and purchased a Reflector 192.
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wobble said:
why is it that our new grow's yeild is only about half the amount. using the same clones, same nutrients same everything.
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Maybe because with two separate panels, you were able to provide better - and more even - coverage throughout your grow room? And you'd also be benefiting from the "third-light effect," I suppose.

IIRC, the Reflector series is more of a "hobbyist" product than one intended for serious commercial production. Perhaps it gives up intensity in favor of a larger footprint? IDK. Sara, the company's representative on the forum, does not work weekends. But she is located in China, so it is actually almost midnight (local) there. She will probably be around in about nine hours or so and should be able to answer your questions/concerns. She goes out of her way to help customers and explain things.
 
:circle-of-love:May i know you want to repair it by yourself or you want to send to our repair center to repair?:high-five:
Lookout Bro said:
I had some lights burn out on my 192 reflector series. How do I get the replacement bulbs?
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:circle-of-love:Hi MrSand,if it's many leds turn off,may be the driver's problem.:Namaste:I'm sorry to hear that.:Namaste:
You can send email to sales4@lgledsolutions.com,in order to make the progress more quickly,your email should include the following informations:
1 you bought your light from ebay
2 the date you bought your light.
3 two pics:one with the light on,one with the light off.
4 with the description of your problems.
5 your contact information
My colleague will help you to solve the problem.:high-five:
MrSand said:
I've bought recently a Mars II 900w panel (Less than a month ago) through ebay, and many of the lights have turned off, they dont work any more. Hope there is a quick and efficient solution soon, that way you can prove that you are a good company. =)
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:circle-of-love:May i know when did you bought your Mars II 900 and from which website?:Namaste:We had some Mars II series without switches at some international warehouse before :high-five:I will check for you .:Namaste:
go4snypr said:
Hey MrSand sorry to hear you panel is already not working properly, hope they get it fixed for you. I also recently bought a 900, but does your 900 have the switch for grow and bloom?? Mine does not and I was under the impression that all the Mars II series do.
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