Mars-Hydro LED Grow Light Discussion

I mean we sell Mars 300/600 on ebay only.:high-five:
We never changed our warranty policy on ebay,it's 1 year warranty for all of our lights there.:high-five:
In order to offer better service to our customer,so we offer 2 years warranty on our offical website.:Namaste:
FiveToMidnight said:
You advised me that it would be better for me to order the 300 model from ebay. I was never told there was a difference in parts or warranty.
I dont think I would have purchased it knowing that information
Thank you for explaining :)
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SmokeSara said:
I mean we sell Mars 300/600 on ebay only.:high-five:
We never changed our warranty policy on ebay,it's 1 year warranty for all of our lights there.:high-five:
In order to offer better service to our customer,so we offer 2 years warranty on our offical website.:Namaste:
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Ok that makes more sense. May I ask why these are only sold on eBay? Also, do these use different parts compared to those sold on the website?
I dont understand why different warranty is offered is all. I'd like to understand if you don't mind :)
 
I should clarify why I'm trying to obtain so much information. I not only like the design of Mars Hydro lights but mainly due to the Australian based warehouse. Most LED producers won't even sell to Australia let alone have models that can be used with our voltage. Mars Hydro seem to be the best if not one of the only sellers of LED grow lights in Aus except for some ebay sellers that I dont trust. So I'd really like to continue busniess with Mars Hydro however I feel I may not have understood your processes initially and would like to before considering another purchase.
:)
 
:Namaste:Mars300/600 is old model,we sell with a very low price on ebay,and the price can not be lower than that:Namaste:
In order to offer better service from our company,we sell Mars Pro(II),Mars II, and Reflector with a lower price on our offical website,and the lights we sell at different website are the same quality:high-five:,please do not worry.We sell on ebay for 1year warranty,doesn't mean the quality is different from the lights we sell from our offical website.We ship our goods together to our international warehouse.:high-five:
FiveToMidnight said:
Ok that makes more sense. May I ask why these are only sold on eBay? Also, do these use different parts compared to those sold on the website?
I dont understand why different warranty is offered is all. I'd like to understand if you don't mind :)
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:circle-of-love:It's no problem.If you got anything which do not understand,you can ask me here at anytime.:high-five:
We are a big manufacture for LED grow light,in order to offer better service for our customers,we have international warehouse and repair center in UK,Germany,USA,Australia,Canada.:high-five:
:Namaste:We will try our best to help our clients.:high-five:
FiveToMidnight said:
I should clarify why I'm trying to obtain so much information. I not only like the design of Mars Hydro lights but mainly due to the Australian based warehouse. Most LED producers won't even sell to Australia let alone have models that can be used with our voltage. Mars Hydro seem to be the best if not one of the only sellers of LED grow lights in Aus except for some ebay sellers that I dont trust. So I'd really like to continue busniess with Mars Hydro however I feel I may not have understood your processes initially and would like to before considering another purchase.
:)
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SmokeSara said:
:Namaste:Mars300/600 is old model,we sell with a very low price on ebay,and the price can not be lower than that:Namaste:
In order to offer better service from our company,we sell Mars Pro(II),Mars II, and Reflector with a lower price on our offical website,and the lights we sell at different website are the same quality:high-five:,please do not worry.We sell on ebay for 1year warranty,doesn't mean the quality is different from the lights we sell from our offical website.We ship our goods together to our international warehouse.:high-five:
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SmokeSara said:
:circle-of-love:It's no problem.If you got anything which do not understand,you can ask me here at anytime.:high-five:
We are a big manufacture for LED grow light,in order to offer better service for our customers,we have international warehouse and repair center in UK,Germany,USA,Australia,Canada.:high-five:
:Namaste:We will try our best to help our clients.:high-five:
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Thank you explaining that, I feel I understand much better now. :)

Could you please tell me what the average life span of you units are? Does it vary greatly between the models or is it much the same? I'm wondering how often I should expect to have to replace one of the models from the official website.
 
ok just to be the devil's advocate here.

how many, exactly, of the failed lights mentioned on this forum thread, failed by means of sulphur usage?

i'm asking because that pic you posted sara looks pretty nasty. so it would be obvious that sulphur is the cause.

companies with great service offer complete(yeah right) transparency, or at least they try to give the image as such.

personally, I just don't see that here. I like my light. it is still new, but I like it. no problems here.

like I said, devil's advocate.

no bad feelings intended. just looking for good information for my fellow growers.
 
:circle-of-love:It's my pleasure,i'm glad i can help you guys.:high-five:For the life span of our lights,usually you can use it for 3 years,but many clients used 4 years or more.If you protect it will you can use it longer:high-five:
The life span of the lights will be affected by the using conditions ,so i can not give you a standard answer.
FiveToMidnight said:
Thank you explaining that, I feel I understand much better now. :)

Could you please tell me what the average life span of you units are? Does it vary greatly between the models or is it much the same? I'm wondering how often I should expect to have to replace one of the models from the official website.
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:circle-of-love:Hi unforgive,recently some clients asked why the leds melt,we tested that it caused by sulphur and they also told us they use sulpfur fumigation plant to insect repellent.:high-five:We just like to remind our growers to avoid this kind of problems.:Namaste:
unforgiven said:
ok just to be the devil's advocate here.

how many, exactly, of the failed lights mentioned on this forum thread, failed by means of sulphur usage?

i'm asking because that pic you posted sara looks pretty nasty. so it would be obvious that sulphur is the cause.

companies with great service offer complete(yeah right) transparency, or at least they try to give the image as such.

personally, I just don't see that here. I like my light. it is still new, but I like it. no problems here.

like I said, devil's advocate.

no bad feelings intended. just looking for good information for my fellow growers.
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:party::party::party:Great news for Canada Day..:tommy::tommy:
Canadian consumer can save 20% on a second pcs of Mars II or Reflector series,and the first light price must be higher than the second one.:cheertwo:This event for Mars II and Reflector series only.:Namaste:
7_13.jpg

This is for Canada only,July 1st(Canada time):cheertwo:
If any Canada consumer need to purchase, please contact with the following email address:
Sales@mars-hydro.com or Forum@mars-hydro.com
 
:party:Big News!! we will cooperate with Osram. Yesterday the engineer of Osram came to our company and had talked with us, They will help us to make our grow lights better.:party:
images_.jpg
 
SmokeSara said:
Hi Camelion,please do not worry,that is the lens problem.We are keeping upgrade our tech,the new diodes will be better.:high-five:
You will not need to change to change parts each couple of thousands hours.:Namaste:
We have stock for replacement parts at our international warehouse,we also have repair center in UK,Germany,USA,Australia,Canada.We will try our best to help our clients.:high-five:
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Time will tell Sara :)
Like i said, iam very happy with the help i got, no bad word about that!! Very fast replys and action from Shannon! Great customerservice for me!
Also very happy with the end results that the MII900 gives me, i get what i hoped for, and better :)
I hope you are right, than i stay a happy customer. ;)
 
ok, not much of an answer, as I expected.

what people want to know is why do your lights appear to have such a high rate of failure?

you say, "don't use sulphur". as a warning, but no actual statistics as to the nature of the bulk of failures.

and to be completely honest, I don't see "using them in a high humidity area" as much of an excuse either especially since you are building grow lights, and where you grow, you need water.

I previously asked abut sulphur, because right now, that seems to be your go to response to people asking about quality.

so now I ask, what failures are happening, and how high are the rates per type of failure?

remember, this is just a discussion that can help your customers and your company to better understand each other. thereby both will have higher successes. if we as end users can understand better what not to do, perhaps there will be less failures?


SmokeSara said:
:circle-of-love:Hi unforgive,recently some clients asked why the leds melt,we tested that it caused by sulphur and they also told us they use sulpfur fumigation plant to insect repellent.:high-five:We just like to remind our growers to avoid this kind of problems.:Namaste:
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What people and what high rate of failure are you talking about? Based on...how many pages are we up to? The hand-full of complaints seemed to be satisfied by Mars. And, you ask a manufacturer to give you statistics about their failures leads me to believe you are possibly consuming too much of what your grow or are perhaps the type of individual that is never satisfied.

unforgiven said:
ok, not much of an answer, as I expected.

what people want to know is why do your lights appear to have such a high rate of failure?

you say, "don't use sulphur". as a warning, but no actual statistics as to the nature of the bulk of failures.

and to be completely honest, I don't see "using them in a high humidity area" as much of an excuse either especially since you are building grow lights, and where you grow, you need water.

I previously asked abut sulphur, because right now, that seems to be your go to response to people asking about quality.

so now I ask, what failures are happening, and how high are the rates per type of failure?

remember, this is just a discussion that can help your customers and your company to better understand each other. thereby both will have higher successes. if we as end users can understand better what not to do, perhaps there will be less failures?
Click to expand...
 
wow I guess forums are not discussion boards after all.

didn't realize I was not free to speak here as an owner of a fine working mars II product.

it's a freaking discussion. can you even understand what that means? anyone can join in but without personal flaming. because.....yes that's right, IT'S NOT PERSONAL.

if you don't like having a discussion, don't join it. if you have something constructive to add, by all means hop in and have fun.

as to your personal attacks on me, tucker99, I will not even bother with it.

thanks
 
unforgiven said:
wow I guess forums are not discussion boards after all.

didn't realize I was not free to speak here as an owner of a fine working mars II product.

it's a freaking discussion. can you even understand what that means? anyone can join in but without personal flaming. because.....yes that's right, IT'S NOT PERSONAL.

if you don't like having a discussion, don't join it. if you have something constructive to add, by all means hop in and have fun.

as to your personal attacks on me, tucker99, I will not even bother with it.

thanks
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People seem to look for posts that they can scrutinize. Freedom of speech doesn't exist unless those people agree with what you're saying.
I find people love to shoot others down for asking questions and trying to get as much info as possible. Seems to be the world we live in.
I often get shot down for asking questions or not blindly accepting the first bit of info I was fed. I will always question things until I can see the proof.
But I too wish to know the answer to the question you asked.
 
:circle-of-love:Morning Cmelion,hope everything will fine very soon.:Namaste:
If you need to know anything in the future,you can ask me here,i will always be here for you guys.:high-five:
Wish you a nice day.And how is your girls ? I wish i can see them sometimes.:Namaste:
Camelion said:
Time will tell Sara :)
Like i said, iam very happy with the help i got, no bad word about that!! Very fast replys and action from Shannon! Great customerservice for me!
Also very happy with the end results that the MII900 gives me, i get what i hoped for, and better :)
I hope you are right, than i stay a happy customer. ;)
Click to expand...
 
:circle-of-love:Recently, we asked some customer to send their light back to us to analysis, and found some is the lens problems, some is sulfur problem.:high-five:
I mean sulphur is one of the reason which can cause the light damage,for light we used the copper wire，the sulfur will corrode the metal.So we suggest grower do not use sulpur,by this way can avoid melt metal.:Namaste:
We control the defective rate under 3"° of the thousands of lights we sold out every month,:Namaste:We had lens problems before,that because our supplier changed the material without notify us,so we changed our supplier immediately,and we are keeping upgrade our tech.:high-five:
If our customer got any problem with our light,we have international repair center,we will try our best to help them.:Namaste:
unforgiven said:
ok, not much of an answer, as I expected.

what people want to know is why do your lights appear to have such a high rate of failure?

you say, "don't use sulphur". as a warning, but no actual statistics as to the nature of the bulk of failures.

and to be completely honest, I don't see "using them in a high humidity area" as much of an excuse either especially since you are building grow lights, and where you grow, you need water.

I previously asked abut sulphur, because right now, that seems to be your go to response to people asking about quality.

so now I ask, what failures are happening, and how high are the rates per type of failure?

remember, this is just a discussion that can help your customers and your company to better understand each other. thereby both will have higher successes. if we as end users can understand better what not to do, perhaps there will be less failures?
Click to expand...
 
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