Mars-Hydro LED Grow Light Discussion

TorturedSoul said:
True. I thought you were griping about the different warranty length due to your having chosen to purchase your item from eBay instead of their actual website, and were attempting to get it turned into a two-year one.

My apologies if I misunderstood.
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No not griping, just wanting to clarify and understand. Seeing as part of my daily work deals with Australian Consumer Law I'm familiar with the rules that govern how companies are allowed to act. From my initial understanding of SmokeSaras explanation, it did not fit with the way consumer law works here in Aus. A business cannot sell a product on two different mediums and give different guarantees. If the product is the same, so is the guarantee no matter on eBay or web or retail outlet.
I believe MarsHydro to be a reputable company and would not be breaking laws like that so I wished to clarify so as to not misunderstand.

I am unable to see the ebay page as it is no longer listed, so I cannot verify from the purchase listing.

I don't mind if people misunderstand or make mistakes, we all do it as human beings. Especially myself. However I really don't like being accused of things by people that have nothing to do with the situation and therefore not enough knowledge or information to have a valued comment. It's one thing I hate about forums, as great as they are, so many people are so quick to jump on others and chastise.
We as humans need to be a little more tolerating and not so quick to judge.

I hope this clears things up :)
 
:circle-of-love:Hi FiveToMidnight,April is a good girl,i'm sure there were some misunderstanding.I will talk with her.:Namaste:Please do not worry,we will try our best to help.:Namaste:
My colleague will send you the address for our repair center,you can ship the light to our repairing center for a fix. :high-five: After it gets fixed, it will be shipped back to you.
About return shipping fee, we will give you 2 options
1. After the light gets fixed, it will be shipped back to you with freight collect payment at destination.
2. Our repairing man ships the light back to you and offers return shipping receipt. Then you pay the shipping fee directly to our paypal account.
Please send my colleague the Tracking No after you send out the lights,and your return address with the your contact information.:Namaste:
We will try our best to help you.:Namaste:
FiveToMidnight said:
I guess I don't understand how buying from eBay is different to the website. If the product is the same, the guarantee must be the same.
I'm pretty sure you cannot give a different guarantee because it was purchased from another outlet, especially if it is still being sold by the MarsHydro brand.

I'm having lots of problems with the agent named April Lee. I have asked three times for a quote for return shipping and to explain how I arrange all this but she is refusing to answer correctly. I'm not sure she understands the emails.
Dealing with her is very frustrating.
Could you please tell me how I arrange for this fix and also pay for return shipping.
If you could also provide an approximate time that the repair would take it would be appreciated. I am unable to obtain this information from April.
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SmokeSara said:
:circle-of-love:Hi FiveToMidnight,April is a good girl,i'm sure there were some misunderstanding.I will talk with her.:Namaste:Please do not worry,we will try our best to help.:Namaste:
My colleague will send you the address for our repair center,you can ship the light to our repairing center for a fix. :high-five: After it gets fixed, it will be shipped back to you.
About return shipping fee, we will give you 2 options
1. After the light gets fixed, it will be shipped back to you with freight collect payment at destination.
2. Our repairing man ships the light back to you and offers return shipping receipt. Then you pay the shipping fee directly to our paypal account.
Please send my colleague the Tracking No after you send out the lights,and your return address with the your contact information.:Namaste:
Click to expand...

I'm sure she is SmokeSara, I don't doubt you have quality employees in the business. I was just frustrated at having to repeat questions but getting no answers. Once again I greatly appreciate your help in resolving the matter.

I will follow the instructions you have provided and again, thank you.
 
:circle-of-love:hi TorturedSoul,thanks for your help.:thanks:
TorturedSoul said:
I'd think that the length of your warranty... is whatever it was stated to be on your paperwork, the box, or (if neither of the other two applies) what was on the webpage that you used to purchase the product. Which looks to me to have been one year.

Therefore, your warranty was expired when you attempted to use it. The company is being nice enough to repair your unit anyway - something that they obviously have no need to do. Most folks would quit complaining and say, "Thank you," lest they discover what happens when someone offers to do them a favor, but then gets tired of the b!tching, lol.

You must feel pretty lucky - or not care whether your LED panel gets repaired or not.
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:Namaste:Please do not worry, we will try our best to help you.:high-five:
FiveToMidnight said:
Did you noticed I thanked SmokeSara many times for her help? I was simply asking questions to understand. Not sure why people find that to be such an issue. Its like you must accept without question no matter what.
However asking questions is how you learn, not by making assumptions. You probably shouldn't comment on things you don't understand or know the full story of.

Thanks for your input though
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SmokeSara said:
:Namaste:Please do not worry, we will try our best to help you.:high-five:
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Never doubted you SmokeSara, you were a great deal of help when making my purchase and your reputation here says it all :)
 
:circle-of-love:If you need to know anything,please feel free to talk here.:high-five:
FiveToMidnight said:
Attempting to understand is not complaining. I'm organizing to ship the item to the repair center but wanted to understand things in the process. Only fools blindly accept.
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:circle-of-love:how was your weekend? I guess it's super hot there.:volcano-smiley:
TorturedSoul said:
True. I thought you were griping about the different warranty length due to your having chosen to purchase your item from eBay instead of their actual website, and were attempting to get it turned into a two-year one.

My apologies if I misunderstood.
Click to expand...
 
:circle-of-love:I will talk with her about it.She may used some wrong words or misunderstood something,but please believe me she didn't mean anything bad.:Namaste:
FiveToMidnight said:
I'm sure she is SmokeSara, I don't doubt you have quality employees in the business. I was just frustrated at having to repeat questions but getting no answers. Once again I greatly appreciate your help in resolving the matter.

I will follow the instructions you have provided and again, thank you.
Click to expand...
 
SmokeSara said:
:circle-of-love:I will talk with her about it.She may used some wrong words or misunderstood something,but please believe me she didn't mean anything bad.:Namaste:
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It's ok, I don't judge people so quickly. Just happy to have service :)
 
:thanks:Thank you.I'm glad that i can help:Namaste:,and i will always be here for you guys.:high-five:
FiveToMidnight said:
Never doubted you SmokeSara, you were a great deal of help when making my purchase and your reputation here says it all :)
Click to expand...
 
I will consult with my manager,tomorrow i will answer you the reason.:Namaste:
FiveToMidnight said:
No not griping, just wanting to clarify and understand. Seeing as part of my daily work deals with Australian Consumer Law I'm familiar with the rules that govern how companies are allowed to act. From my initial understanding of SmokeSaras explanation, it did not fit with the way consumer law works here in Aus. A business cannot sell a product on two different mediums and give different guarantees. If the product is the same, so is the guarantee no matter on eBay or web or retail outlet.
I believe MarsHydro to be a reputable company and would not be breaking laws like that so I wished to clarify so as to not misunderstand.

I am unable to see the ebay page as it is no longer listed, so I cannot verify from the purchase listing.

I don't mind if people misunderstand or make mistakes, we all do it as human beings. Especially myself. However I really don't like being accused of things by people that have nothing to do with the situation and therefore not enough knowledge or information to have a valued comment. It's one thing I hate about forums, as great as they are, so many people are so quick to jump on others and chastise.
We as humans need to be a little more tolerating and not so quick to judge.

I hope this clears things up :)
Click to expand...
 
SmokeSara said:
:circle-of-love:how was your weekend? I guess it's super hot there.:volcano-smiley:
Click to expand...


Was okay. Hot, but not rainy. Worse at night - my house retains heat, and it did not cool off enough outside to offset that.
 
After +/- 2500 hours in use, i also spotted 5 burned leds on my Mars II 900.
Find it way to fast when u read on the website "Mars 2 series grow lights are rated at 100,000 hours of use or more....."
But the rapid assistance that I received, softened the "pain" a bit, just hope that i dont need parts each couple of thousands hours.
I contact Mars on the 17/6 and on 28/6 the replacement parts where here, if i was at home i received them the 27/6.
Thanks for the fast action and help Shannon!! Great work!
 
What is the difference between the reflector 192 and mars 2 700?

I know reflector 192 is more Watt, but any other difference?

Is reflector series or mars 2 serie the best and why?

I was about to buy the mars 2 700 for My 90x90x170cm tent but now have i looked at the reflector 192 and i dont know what is the best of them?



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