Mars-Hydro LED Grow Light Discussion

[Mars Hydro]

Hi resinous,i'm sorry about this,i just got back from holiday.

Hey Sara I've been saying something on here since Thursday .
My pro epistar 160 which is 77 or 78 days old is has another bad driver .
I repeat ANOTHER meaning this is the second time in 77 or 78 days that this panel is not operate full capacity. . Please can you send me another driver so I can spend more of my already stretched thin time to repair this $480 less than 80 day old light .
Thank you

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[Mars Hydro]

It's ok ,i also want to solve this problem for you as soon as i can.i will try my best

I don't mean to sound to like a dick . I like the light I just want it to work like it's suppose to without breaking ..
I apologize for coming off rude I'm just pissed to be honest

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[Mars Hydro]

You may also post the screenshots here If it's our problem,we will try our best to help you.If you buy our lights before the new warranty policy,then we will follow the old policy.If you buy our lights after we the new warranty policy,then we will follow the new warranty.
For example,when the leds are out,we will send you free parts with free shipping,but for the new warranty policy,you need to pay for the shipping fee.
It's not fasle reviews on Amazon,after our clients used our lights,we will ask them leave a review.

I will have a look through my screenshots this evening when I have time but I'm not sure how much use they will be to you as if they're set on not honouring their warranty they will claim that they changed their disclaimers when moving to the MH brand. As a side note when I realised that they had undergone a brand change it did set alarm bells ringing, along with the time they offered people on this forum free lights for giving false reviews on Amazon. If there are any naysayers out there then I shall only suggest that you read through the thread and you will see. All the best, an ex Mars Hydro customer that has just bought new lights. All my MH lights are for sale cheap

 

[Mars Hydro]

we didn't forget to send you the parts when we received your information.We arranged to send you the parts from UK repair center,Royalmail did collect it.The leds are small parts,so it will be put into an envelope.But our UK repair center can not provide tracking NO,so we can not check whether you received it or no.When you send us email,we knew that you didn't receive it,we arranged our Germany repaire center to send it to you immediately.This time we have the tracking NO,so you can track it.
Sorry for the trouble because of our inefficient interior negotiation. We have hired established cooperation with another repair service center in UK , so as to improve the after-sales service in UK.
We have arranged the replacement parts for you again and inform you the tracking number. Sorry for all these
We always try our best to help our customer.For example,last August,you said you we used green leds for the light,that is because of the light mix.We will not use green leds for our lights.But we send 50pcs white leds for free to replace them,also with free shipping.That is not included in our warranty,but we want you be more confident to use our light.
Please do not worry, we will honour our warranty,if anything happen.

You are precisely why I wrote that part in bold. Making personal attacks against people on the forum because they are not as starry eyed as you over some company that you love. So let me tell you this, first and foremost it is not the customers fault if the company 'forgets' to post replacement parts for four weeks. Would my sending it off have resolved that situation? Not exactly as the best option that me and Sara agreed upon was to have replacement parts shipped to me. Again I would say that you should read the thread before spewing forth your childish insults. Talking of which is there not a minimum age to access this site? As judging by your posts to this thread I would not think that you meet that requirement. I suggest you step back, take a breather and maybe even read the thread. You might want to read your own posts too as they are irrelevant to the conversation. When you've grown up you might realise this, have some good karma sent your way, I get the feeling that you need it.

 

[Mars Hydro]

Thanks for your helpI will try to help our clients more quickly.

Just so you are aware of it and don't take the "silence" personally, April 30th - May 2nd is the Chinese Labor Day holiday, and I wouldn't expect to see anyone (that doesn't absolutely have to be) working during this period. IIRC, up until 2007 or so they got an entire week for this holiday - so I imagine they take it pretty seriously over there.

It's not my place (although I could probably hunt one up if SmokeSara asks me to), but perhaps it might be helpful for her to post a list of Chinese holidays so that people would have some way of knowing ahead of time when they aren't going to be working. Just a thought...

 

[Mars Hydro]

Hi noobiegrow,we are keep upgrading our tech,and also try to offer better service to our customers.If there are anything you need to know,please let me know,i will try my best.

For some odd reason, I'm glad I have the older style led because they don't seem to have as much problems as the newer ones seem to be having. I've seen some customers that have had great customer service and some that has horrible prolonged service, good or bad customer service, these units are needing to be serviced. That's what has been making me hold off on buying another unit from them and have since purchased an LEC unit until I find a good and reliable led unit.


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[Mars Hydro]

please do not worry, we already upgraded the driver.we will send you the new driver,it will be ok

The first driver went out around day 50 something . Sara was very fast to respond and get it shipped . Had it within 4 days . And now anther driver . I can't even get thru a 80 day auto bomb grow without replacing what's now going to be 2 drivers
My point is that I shouldn't have to repair a almost 500$ "pro" series light that supposedly has upgraded drivers.
I shouldn't go to sleep and wake up and light not be working 100% just to fix it and to wake up 20 days later with another driver Fucked up.

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I have recommend mars hydro to alot people . Probably won't be happening anymore

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[Mars Hydro]

We sold out thusands of lights every month,we are keeping the defective rate under 3"°.We will try our best to keep it lower.We already upgraded the diver,it will be good now.

I know what you mean. Bad drivers and bad led banks. That seems to start sounding common in here lately.


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[Mars Hydro]

Hi OlderGrower, you can check the email again,we gave you discount there.

Good afternoon Sara,
I got your PM and sent a email to you as you suggested in your PM, though in your PM you said include the discount code, and that is where the issue lies. I do not know what it is, that is why I asked you what it was. I have the tent and light I selected for Eyesforgrandpa in my shopping cart, his address listed for where to ship, the only thing holding up me processing the order is the discount code that I need to enter in: Do you have a coupon? Enter it here:
Perhaps I am missing something here, I do not buy much stuff off the internet so this is very new to me, in fact the only time I have ever bought anything ever from over the internet was when I bought the lights from you guys last year.

Any help would be great, thanks.

 

[Mars Hydro]

I will try my best to help.Please do not worry and be confident to use it.the new driver is better.

The drivers are easy to replace .. I would rather sara sent me 4 of them so when the other ones stop working because they will stop working obviously I'll already have back ups

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The light kicks ass once you learn how to use it . It's a powerful beast of a light . Just want it to work

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[Mars Hydro]

Hi meadows57,we have warehouses and repair centers in UK,Germany,USA,Australia,Canada.so that we can help our clients more quickly

Have any Mars-Hydro users on this forum ever sent their LED product to the Mars-Hydro repair center??? If so, where is this repair center located???

 

[Mars Hydro]

thanks for your help Tris420,you are so kind to me

I havent done it yet but i found it in their warranty ... World Wide Service Centers: USA, UK, GERMANY, AUSTRALIA, CANADA, CZECH REPUBLIC

Source : led grow lights-Mars Hydro Premium Warranty

 

[Mars Hydro]

Hi arellanobrian,wow,it's great that you already get it. Your girls will be happy that the lights are back.And thanks for supporting us.I'd like to see some pictures of your girlsPlease keep us updated.

I Got my Mars panels back!! it took 15 days from the day i shipped it to them to when i got it at my front door not too bad at all. Not only are the diodes replaced but it looks like they also cleaned the glass on my marsII 700 that i sent in also. I know there are always going to be different experiences but MarsHydro has always been very easy to work with for me and this time they were fast, kind and fixed the issue properly.

Hope to just add more info on a great company and in no way want to downplay others issues but do want to make sure ppl know that there are many ppl with these lights that seem to love them and the companys service, cheers!

 

[Mars Hydro]

we will try our best to send you the upgraded driver as soon as possible please do not worry.

Well I've had my pro epi 160 for about 80 days and I've already replaced 1 driver .
And now another 1 has gone out . I, still waiting on sara to get back to me .
She read my post on wed or Thursday because she liked them. But never asked for my address . I need another driver .
Really I need 4 of them so when the others go bad I'll already have them . I'm not very happy right now with Mars hydro

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[Mars Hydro]

Hi Densenug,your girls are amazing.they always bring me happy

Got to agree with you, I have 11 of there lights, most close to 2 years old, had my first problem a couple months ago, I chose to repair myself and Sarah had my parts to me in 6 days and 1st pm to her on a Friday. Customer service has been good for me. They do grow good bud too.

 

[Mars Hydro]

Hope your girls will be better soon

And my plants stay small as hell for some reason

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[Mars Hydro]

you are so kind to us

Yea I have been reading your posts and def feel for you man. I've read some pretty bad stuff here but have personally only had smooth good interactions with them. I always want to put forward as much info as possible good or bad so I'll make sure to keep everyone posted on my Mars pro light


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[OlderGrower]

Thanks, 3% of the small order I am placing is not much but since it is a gift anything is better then nothing.

Yep it will help I can get the tent and light ordered today

Were you able to find a led panel ??

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Yes I have ordered both the LED and the tent. I know your frustrated and having issues with your panel, in life things like this tend to happen, but just a little something my mom shared with me some 50 years ago and it holds true to this very day,

"You will get more with sugar, then with vinegar"

 

[Mars Hydro]

we will try our best to help ,the upgraded driver will be ok

That really does suck man I would be a bit annoyed if I had the same issue so fast from getting it fixed and then kinda getting snuffed. Like I say def don't want to down play things but give a different perspective, hope yours is a freak case and Mars can get things straight


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[Mars Hydro]

yes,you can adjust the hanging distance ,also you can check the nutrients.

Other than the driver issues the light seems powerful . I just am still,learning how to grow with it . My plants stay really short .
So next time I'll be raising the panel about 40 in off the top of them

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