I unsubbed from this thread not long after I last posted here so it's just by sheer fluke that I happened to stumble on this post. I have no idea how I missed this it since it comes just before my last post on here. Either it was edited in later- or I just missed it.
Anyway, I'm so glad I caught this so I can respond to it- if a little pissed at the fact that I have to revisit this wretched experience.
Do I really want to waste an hour or two of my time digging through my old emails to post a blow by blow of the whole shitty episode, try to 'prove' my case, and bore us all to death in the process? No I sure as hell do not. I want to smoke one and enjoy a rare night off here at home. So that's what I'm going to go do. But I'll at least make some attempt to respond to this bs.
Really it should suffice to just say that I'm just a customer who dealt with this company, and that their service was totally incompetent and very rude. Does it really matter why I feel his way?
Honestly, I don't even really need to explain their attitude when you can clearly see what it is - in their own post about my issue. They sum it up themselves far better than I ever could.
Which is to say - ' that guy is lying- he received the order, and here we are to say that we are right and that the customer is wrong, and a liar. And ps we don't ignore people.'
So that's cool-right? Well it is unless you happen to be that customer. Sit back and think for a minute about how great it would be to receive this type of 'customer service' if it happens that you are just somebody trying to place an order.
Does a good business bring this type of attitude to their customers? Think about it.
Yes I received part of the order. As I clearly said in my post here in this thread. And as I clearly stated, over and over again, in many emails to CKS.
Yes I received my order -minus ten seeds and five or six other items. As I explained to them oh so many times.
A the end of Jan 2016 I supposedly won a CKS prize package when I won the 2016 nug of the year contest. Prize list here-
420 Magazine's Nug of the Year 2016
The CKS rep on this forum PM'd me after the contest detailing the prizes and telling me to email in my order. I did so on feb 7.
Ignored. Two follow up emails ignored. After a week, and switching to a false email- I made contact and was honoured with a few snarky responses such as-
They eventually sent out what was supposed to be the order on Feb 16.
I received the package on Feb 24.
Missing the stuff I already mentioned. As well as the truly
majestic looking Crop King Seeds bobblehead.
Now, I have to say, the bobble head actually may not have been one of the prizes. It's a little unclear. If you look at the NOTY prize list it features prominently, but still it isn't 100% clear that it is a prize.
Anyway...there followed a couple more weeks of me emailing just to see if the rest was going to be sent separately- or not sent, or whatever. More runaround and more snark. I sent them the original order again several times, also the pm from their rep to me, and also the link to the prize list. I detailed what I had ordered vs what I had received. Etc etc etc.
In hindsight I wish I'd walked away before I even started. But you sort of get trapped in the process and it's hard to know when to just call it and quit.
In return to my questions they sent me some emails to tell me insulting self congratulatory stuff like They told me they'd pass my info on to the 'marketing dept'.
A follow up a couple days later and they said again they'd pass it on to the 'marketing dept'. I never heard back.
I never heard back about why so much of the order was missing. I still haven't to this day.
After the email about their 'amazing service' I told them I was walking away. It had been a month at that point and I spent most of it being ignored. I didn't even care about the prizes to begin with, and had enough of their stupid attitude.
'Maria' somebody popped up in March. Not sure if she is the 'marketing dept'?. If so she apparently never got a single one of a month of emails because she claimed to be a blank slate- told me my order was 'filled already and -what seems to be the problem?'
I explained that mainly I would have just been happy with some basic communication, and not to bother sending the rest of the order because I didn't really care about it even enough to list the situation all out yet again.
'Maria' said she 'knows how frustrating that can be.' I took that as a sort of apology amd saw the chance to get the hell out of there.
I thought at that point that we were settled and I would never have to be talking about this subject again - till I stumbled on this post tonight.
So CKS finds the time to post that I am lying- and wants to pretend that I 'received the package' ? Playing dumb as if they have failed to read the plain English in multiple emails from me telling them exactly what the problem was? They can't just compare the list of what they sent to what I ordered, or to to the original prize list- the list they PM'd me in the first place? They have time to post stuff trying to cover their ass, but not to simply answer my emails or sort out the actual issue?
In end the details don't matter. I know very well what shitty service is and what a shitty attitude is. CKS just exemplified both to me - and posting that I am lying just exemplifies it even more.
I know seedbanks who have great service and a great attitude, and those are the ones I use. I will never recommend CKS to anyone- or deal with them ever again.
Ask the other contest winners around this time about their wonderful experiences with CKS public relations. Stinky Snid, OldSchool64, Feral9x. They all have similar or (especially in Feral's case) worse stories to tell.
I also just want to point out that I never even cared about the CKS prizes to begin with. I intended to give them all away. At this point I wouldn't give their crap to anyone.
I did have big plans for that bobblehead though.
sad that it never showed up....
I really do not want to waste any more breath on this situation or this company which I've grown to completely loathe. It's totally stupid -because the whole point of giving out those prizes was to gain good PR and free advertising. Instead they've just pissed off some great 420 growers and lost customers. Apparently it's hard to hide your true colours...
Anyway- I'm out of here - again
Happy growing, friends.