I don't want to engage with any "side" of the CKS argument(s), just wanted to express my own personal experiences with CKS.
I have purchased 18 of their strains over the past few years. My most recent order was two weeks ago, a 4 strain order (5 seeds of each strain ordered, and as always, received 7 seeds of each strain). Out of 18 different strains I've bought, 1 strain (discontinued) did have germination issues. When I had germination problems last year, one pleasant phone call and they reshipped 7 seeds of an alternate strain of MY choosing. I just dropped two of each strain, BI, CR, BK & PK, and all 8 germinated and are doing well as seedlings.
I know not everyone has the same experience with any business, but CKS has certainly earned my money. Again, the intent is not to join any "sides", just relaying my personal experience. It sucks if your experience was poor, I hope they can satisfy your complaint. Fortunately my experiences have been positive, hence my endorsement of CKS.
This site, 420Magazine, continues to exist because of sponsorship $s, and I wanted to note my positive experiences with CKS.
Peace
Keith