yuyo
Well-Known Member
hi lauren ,welcome
good luck and take care
good luck and take care
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Does anyone have any feedback on their current service?
Does anyone have any feedback on their current service?
I feel your pain Mike, I'm having the same issue. It's been 11 days since I ordered and was promised an update three days ago, been told various different things when I have called. Was told it would ship this week and it has not and today is Friday Jan 1st so I'm sure they are closed for the holiday and weekend. This means that were probably talking 2 weeks since I ordered and that's if they ship on Monday. I really want what I ordered but fear I'm going to have to file a claim with my credit card company in the next few days.
Sorry Teddy, it appears they haven't solved their logistical and customer service problems.
Order less than $200 worth and don't purchase insurance and I am certain there is better than a 50/50 chance you'll never see a seed. Maybe a torn up "Seed" DVD case. Be real easy to pocket the cash, no insurance, sorry we sent your seeds in a strain hunters seed dvd and customs must have got em. How are you going to know? My other orders were insured and arrived without issue, excluding the last order which was placed on 12/18 and I still have no shipping confirmation, only another email saying we're sorry, the holiday has put us behind schedule, we will be shipping your seeds early next week along with some free crappy canuk seeds, which is what they offered for the uninsured missing seeds. If I wanted canuk seeds, I would have ordered them. The last email was received 1/8 from Lauren stating "This should be shipping out early next week. We apologize for the delay as we were in and out of the over over the Dec Holidays. We have added extra seeds to your order for the delay. Soon as it ships, we will send your tracking information.
If there is anything else I can help you with, please let me know and I will be happy to help Thanks for the email, it is greatly appreciated.
Best Regards,
Lauren A.
Customer Service Manager"
Still no word or shipping info. Never again. I build legal grows for MMJ patients and spent just under $5k last year establishing small seeds banks for my clients and this is the only time I've never received what I ordered, my fault, no insurance. and yes, I did have it highlighted on the site because I always insure, but I left the shopping cart to go back and add to the order and I guess the memory didn't work because the shipping method went back to the default setting and I didn't check it. Beware, just my 2 cents, there are many seed companies out there that deserve your business!
Hey not just corn! I have to agree with you here. I always try to do business with our sponsors on here. But my last two orders with True North have not been delivered correctly. On both orders I received standard seeds instead of the auto flower varieties that I ordered. Both orders were shipped very late. The first one I had to ship back because I didn't get any of the seeds that I ordered and what I received totaled about 80 bucks less than what I paid. I had to return that order at my expense. They said they would send me extra free seeds to make up for my inconvenience. They sent about 3 extra seeds. I still had to take replacement varieties. This last order placed in October again wasn't received correctly. I received standard seeds instead of auto flowers. I was really frustrated with this one because I called the order in. I made sure that all of the seeds were in stock for immediate shipment because I was moving and I wanted to make certain that I would get them before we left. I had to go from variety to variety because their website said a variety was in stock but I was told again and again that they would have to get them from their warehouse. So I was really disappointed when I got regular seeds instead of what I ordered. I have been a big supporter on 420 for True North. The folks that I have spoken with have always been polite friendly and professional. However they just don't deliver as promised. I believe that their single biggest problem is not keeping up to date information on their website as to what is actually in their hands ready to ship. I don't count something as "in Stock" when they have to contact some place over seas and have it shipped to them and then shipped to me. ( A process that can take a month or more) Just recently I got a 20 % off offer from them for January. They were also promoting a free seeds offer from a breeder I called and almost all of the varieties from that breeder were not in stock! I'm not willing to go down that road again. I really wish that they would get their website inventory control issues solved. The folks are great...the company isn't. Best of luck in all you grow!