So really this is the issue your trying to solve.Kind of, we're exhausted from getting reports in the back about people giving wrong advice. Sometimes we get long winded people that send us page long dramatic situations and demand us to investigate, or else. After half a dozen of us spend a collective 12 hours working on investigating and discussing what to do, then the member has a temper tantrum and leaves the site and we not only lost the member, but that 12 hours that 6 of us will never get back. There are a thousand examples I could give, this is just one. The list is endless.
So I figured if we put that responsibility on the community itself, and remove us from the picture, you all could police yourself in that regard, saving us a thousand hours a year from stuff we never should have been forced to deal with to begin with.
In my mind I see this helping the person looking for help, and the community as a whole, and my staff from wasting valuable time energy and money on somebody's drama from a misunderstanding on how to water a plant or if you should balance your pH or flush or not.
We spend almost all of our time dealing with drama from trolls, tattletales, crybabies and trouble makers. If we could limit some of that, weed have time to create content and take us to the next level. Otherwise, we just keep spinning wheels while the rest of the industry takes off without us. We are not social workers or psychologists, we are activists, entrepreneurs and volunteers on a mission to change international laws.
Complaints about an interaction not going as the O.P. would have liked?
Or the outcome not satisfactory?
Grading the people answering won't improve the complaining I'm afraid.
Regardless of the experience of the member replying the onus is on the O.P.
Improper or incomplete information is common and instructions are sometimes not understood or followed.
Thus creating the complaint issue.
So the member giving advice will get a bad review, without any errors on their part.
This could lead to people not helping for fear of a poor review.
As with the voting system possibly a system where you need some experience on the site before you can go to the admin with a time consuming issue or complaint.
Someone with 3 posts shouldn't be taking up 12 hrs of admins time.
Not to diminish the value of a new member.
It's a difficult situation with no clear answers.
I don't see the complaints so I'm not really qualified to vote.
But the question and answer system has a good percentage of correct responses with mostly favorable results.
Improving it will be difficult without us knowing exactly what to do to be more compatible with new members.
Or existing members with issues.
I am sorry I don't have an answer to fix the issue.
Unfortunately we all pitch in trying to help, it's our nature.
Believing what we are saying will help, that's all just trying to help.
Unfortunately it's not always 100 applicable to the situation and may be complained about.
I'll finish reading the rest in a bit.
#Vivosun #Love What You Grow
Bill284