I've decided not to use Sohum Soil, I had a tedious interaction with them trying to order soil. I tried my best to be patient through the process, but after 2 months my patience simply ran out. First their site wasn't working properly to order. Tried calling them to let them know. No one around, all at a conference, we'll give you a call asap. Finally get a call, worked with someone who apologies for no one being around for a few days and for the website not working, and they didn't know. No orders could be placed through their website. He apologized, gave me a little tutorial about the product and said he would give me a discount off my large order, will throw in a few bags of perlite and would call me back in regards to a combo price for their soil and the autopots. Didn't hear from anyone for a while, then after several inquiries, finally was told that the person I was talking to was no longer with the company and that they would help me. Well lets just say that was several weeks of back and forth, they never actually honored what the first guy discussed with me extensively, and the combo price this person came up with was basically charging me over $100 for delivery, when just delivering their soil would only cost me $44, and and if I order the autopot direct their delivery was free. They could not justify or explain why the delivery charge was now over $100. - Fine, I didn't do the combo, I just order 3 bags of the soil so I could have it delivered. Was going to be traveling told them when I was going to be home and when I wasn't and the window I needed it delivered, or have it delivered at my return date. I paid a month in advance for this so some one could plan for this shipping, making it clear I could not have the soil sitting in front of my home so I can't have it delivered when I'm not home. (Again a month in advance notice). Paid them for the order, traveled, and came back no email or product delivered. Waited a few days. Nothing. Emailed asking why I haven't received my product or an email with tracking number. Response was it was bad weather we're sending it today. Again, no email with tracking. No apology. I email again asking for a tracking number. Almost a week goes by. No response. Out working one day, and come home to an attempted delivery. THANK GOD< they didn't just leave it. Arrange for delivery 2 days later with carrier. Finally get soil, box sorta opened and not secure, badly packaged and not one bag of perlite as stated would be given. A day after that, I get an email from Sohum with the tracking number. I tell them they're WAY too late, and I won't be using their company again, that I dont care how good a product is, if the people running the company don't have their act together for the first order that literally took about 2 months to happen due to responding several days after the fact & to up to a week at times, then I have no desire to purchase from them again. Not to mention, there wasn't even an apology in the email for the late response after 2 emails and one phone call for a email with the shipment tracking number. Which by the way should've been sent automatically without even asking. They literally responded for the first time in 2 months the same day within a few hours with a bunch of excuses like ie "We're a small business". In which my response, was great, nice to know that you guys CAN respond in a timely manner but these problems shouldn't be happening if your'e small business, this shouldn't be your company's excuse for problems. So yea, I won't be using Sohum $130 for 3 bags of soil, from a company full of excuses, late responses, doesn't have a dedicated person answering phones and improper work flow is not what I'm interested in dealing with on a regular bases despite the good results I have heard from people regarding the soil.
I will use the Autopots at some point in the future for when I find a good soil. I decided to just use the Sohum Soil that I bought on some Palm trees I have that have some deficiencies. I can let everyone know how that works out, the first guy I spoke to at Sohum thought my Palms sounded like they had a potassium deficiency and said this soil should help solve that problem.