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Mars Hydro
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Hi Stoney Roads,I'm so sorry to hear that.That is the lens problem.We can send you the parts ,if you can repair it by yourself.We also have repair-center in US,if you need. we will give you a shipping label,then you can send it to the repair-center.
You can try our Mars Pro series ,it will be better than Mars II, because Mars Pro do not use lens and is better built-up
You can try our Mars Pro series ,it will be better than Mars II, because Mars Pro do not use lens and is better built-up
well I'm super shitty today woke up to find my Mars ll 1200 has a few burnt out leds. I have used it for 1 grow well 3 quarters of a grow. Well Sara please help I will pm you.
Ps it is a blue led that is out. I was so looking forward to using my Mars led for this grow. I know Sara has great customer service but I now question the build quality of Mars leds. There are to many cases reported of the Mars ll series with so many problems around the 6 month mark. I really hope. They figure out what the problem is. I also notice a build up of some brown looking tar like stuff around the connection of the leds to the board. I would have to bet that what ever they are using to glue the glass is what the problem is they need to completely get rid of that glass and glue and find another way to protect the leds
Pss. Well just got off the phone with my credit card company and they are offering me a full refund thank god. So i won't be stuck having to fix the light or wait for it to be sent out and sent back. I will be ordering a mars pro probably when the money is refunded to my card. Sara you are the only reason I am deciding to go with another Mars product. Because you have giving quality to Mars as a company. I just recommend talking to the techs and coming up with a solution to all the problems the Mars ll series has.