Hello buddy. Firstly let me welcome you to the forums.
I'm sorry you are having issues here but getting angry won't fix things. However I promise your in the right place now.
If you can calmly explain your problems. you have to remember
@BESTVA LED isn't a person it's a company with many orders in multiple countries. They will have many employees so there's a good chance whoever is the representative here isn't aware of your situation. I do understand your frustration and I'm sure we can get to the bottom of things.
I have tagged Bestva for you in this message so when they come online they will see this and come here. We also have 420 administrators who would be more than happy to help
@Teddy Edwards for one is always a great help.
If you can just be patient for a little more time they will be able to help.
As I said above if you can just calmly explain your issues then when they come online they will read and try to help I'm sure.