A thread for the users of Mars-Hydro lamps

They indeed should do that. I saw a manufacturer who made tents with adjustable height. That's interesting and that would maybe be something for Mars?

I have also seen tents specialized for lofts and all kind of weird situations out there.


What do you say Sara - Tents where customer can adjust height? It is possible and useful for so many situations. In my main-room for example, the roof height is only 190cm. That's why the Mars tent is in the garage :) I am lucky though who have several places I can use for growing. Many customers live in tiny apartments and there is probably a demand for this in the market. I can show you some concepts from some other brands if your engineers are interested in the idea - It would add another weapon to the Mars-arsenal of advantages


Darkscotia said:
I do find there tents to be very well made.ive got other really good name brand tents which suck compared to mars.
I guess I've been asking the wrong person to make me custom sized tents. I've asked Sara a few times and nothing. You ask for tent warmer and they develop it lol. Deville can you ask them make me custom sized tents please lol. Some people that choose to grow in basements sometimes don't have height room due to furnace ducts and what not. Most other tent manufacturers have lower profile tents to choose from. Mars only has a few which are small tents.
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DeVille said:
I have one grow-room I built myself and two tents. I call the one I built myself the "main-room"
Was running 3x Mars Pro II 320's in it last run, but that was total overkill. Am using two lamps now and it's still more than I need for that room.

Here's my "Main-room" - Doing a scrog with White Widow & Bubbleicious
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Nice set up in the main room ....i wish I had one of those lights
 
SO Ive been growing for a few years making tons of mistakes.Finally doing quite well. I have had some come to me to ask for help. I am not up on Mars because Ive been so happy with my 700.He wants and 8x8 for veg. Flowering is all set. Still trying to get him to jump to led on that one also.He has deep pockets but he doesnt need to reach deep with mars. But we dont want to short ourselves
Thanks for any info
 
raymont said:
SO Ive been growing for a few years making tons of mistakes.Finally doing quite well. I have had some come to me to ask for help. I am not up on Mars because Ive been so happy with my 700.He wants and 8x8 for veg. Flowering is all set. Still trying to get him to jump to led on that one also.He has deep pockets but he doesnt need to reach deep with mars. But we dont want to short ourselves
Thanks for any info
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I'd run 4 mars pro 320. 1 to cover each 4/4 square
 
Adjustable height grow tent...hummm....:volcano-smiley:
DeVille said:
They indeed should do that. I saw a manufacturer who made tents with adjustable height. That's interesting and that would maybe be something for Mars?

I have also seen tents specialized for lofts and all kind of weird situations out there.


What do you say Sara - Tents where customer can adjust height? It is possible and useful for so many situations. In my main-room for example, the roof height is only 190cm. That's why the Mars tent is in the garage :) I am lucky though who have several places I can use for growing. Many customers live in tiny apartments and there is probably a demand for this in the market. I can show you some concepts from some other brands if your engineers are interested in the idea - It would add another weapon to the Mars-arsenal of advantages
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4x 320's would fill that area very well I believe. Whatever your friend wants - I would always tell them to go for the pro series lamps from Mars. They're better built than previous generations and they have insane performance both during vegg and bloom. he could always get 16x 80's instead if you want the increased flexibility of being able to adjust each separate section independently.



raymont said:
SO Ive been growing for a few years making tons of mistakes.Finally doing quite well. I have had some come to me to ask for help. I am not up on Mars because Ive been so happy with my 700.He wants and 8x8 for veg. Flowering is all set. Still trying to get him to jump to led on that one also.He has deep pockets but he doesnt need to reach deep with mars. But we dont want to short ourselves
Thanks for any info
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Sent you a PM with info about the company that does this - I am certain Mars can develop a even smarter method of doing this! Your engineers are smart :) I know because I have opened a 320 and looked inside :D


SmokeSara said:
Adjustable height grow tent...hummm....:volcano-smiley:
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I know about another tent company that makes tents that fit together like you buy one tent, want to expand and buy another tent and you put them together into one big tent. That company is the same one producing the small tent I use for the mothers/clones right now. But I don't know - I would not want to buy such a "big structure" from a company using plastic corners and bad zipper like that tent. I won't even mention their name in here. They look good yes, but they're not very well built. But that concept that you can put many parts together and build your own grow-space/shape - that is interesting.
 
I want to share my experience with Mars-Hydro customer service


I had a complete section die out in one of my Mars Pro II 320's.
320_-_2_-_003.jpg


After reading some horror-stories from Mars-Hydro haters, I was kinda curious how this would turn out. I can assure you all, you have absolutely nothing to fear. This is how it works in reality:

- I first contacted Sara on the 420 forum who then put me in touch with their repair service

- Then you get two choices - you can send the lamp to the closest repair center and get it repaired, or you can figure out what is wrong yourself (with good help from the Mars-Hydro team) and then get spare parts sent in the mail.

The last option made most sense to me as I don't want to send away the lamp and then have to wait a long time for it. Luckily I have one spare 320 so if one breaks I can always replace it with another one. I own 3 320's in total and I use two of them in my main-room. So it made sense to me to take down the broken, put up the other and in the meantime fix my light myself.

- Then Mars-Hydro produced a video exclusively for me to show me how to remove/replace the PCB section of the Mars pro series. That one is still not online so I can't share it here. It was sent directly to my inbox - plus points for this service! Really helpful

- They also sent me links to two other videos describing how to test which section of the lamp is broken. In this case it could be the PCB or the power controller for the blue section. This confused me a little bit because the links were for older Mars models, but I understood why when I opened the lamp. The instructions applied also to my lamp.

- The instructions I received were as following:

"Could you please detach the reflector and then take a picture of the number of PCB, too. BTW, I have observed those pictures. And the rows of the led bulbs with blank may be caused by the faulty power supplies or the led bulbs. Could you please kindly check the drivers inside? If it is hard for you, please let me know.If it is, please send the light to the service center where the engineer always offers professional repair.

repair_service_01.jpg


Here is the instruction for swapping the driver.

STEP 1: Switch the drivers inside to check whether the led bulbs with blank will be on again.
STEP 2.1: If all the led bulbs with blank come back,the power supply will be the problem.
STEP 2.2: If some come back, the others not, the power supply and led bulbs both are faulty"

"Then some steps that only applies to their old series, so I removed them from this text"

Then I followed the instructions, swapped the drivers/power supplies, figured out which part was broken and sent them the requested photo of the PCB number plus this photo identifying the broken part:

repair_service_02.jpg


Then Mars-Hydro repair service replied:

"Dear DeVille,
It's me again. Sorry for the delayed reply because of the weekends.
It's so great that you find the problem by yourself and give me an elaborate description. Thank you very much. I have consulted the engineer of MARS-HYDRO about the light's problem. The engineer says that the 100w power supply of the light should be replaced. So Mars-hydro is glad to send you a 100w power supply without any charge. Is the following shipping address available for you?"

"Deville's adress cencored out from the conversation"

"I will arrange shipment for you as soon when you confirm the shipping address"

- Then I received some great unrelated information about my Mars Pro II 80 lights

"BTW, I have checked the delivery system and it shows that your 4xMars 80 LED will be delivered in the next few days"

- "Deville's tracking information cencored out from the conversation"

I also made a suggestion for how they could make it easier for us customers to identify the PCB number without having to open the lamp. For this the repair-service had this comment:

"And for your suggestion, It's meaningful for MARS-HYDRO and I will send the suggestion to the engineer. Thank you.
Look forward to hearing from you

Best regards
Lucy (Mars Hydro)

Email: service@mars-hydro.com
Official Website: Mars , Led grow light , Mars Hydro"

After hearing all those horror stories, I have to say I am relieved. This was very straightforward.
Their repair-service representative was helpful, kind and friendly. Very willing to help indeed. I love that they let us fix our lamps ourselves if we belive we are qualified for it. How many other companies out there would let their customers do that?

In my case I was also relieved when I opened the lamp and saw how streamlined it was built. There is nothing in there a customer can't exchange her/himself. So I would recommend everyone to go for the "fix your light yourself" solution.

If you don't feel alright with that solution, they also have repair centers all over the planet that will fix it for you. But that would be too time demanding for me and I really don't like the idea of sending the light away.

All in all I would rate Mars-Hydro customer service 9/10 - Top notch!
But beware of the risk that language issues may lead to random moments of confusion :) We managed to understand each other in the end and all worked out great.

DeVille
 
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Humble beginnings. Running all lights in veg mode. Comparing 3vs4 week veg on the right with blue dream. In the middle is a fruit punch auto that will eventually move to my 2x4 veg tent. And under the mars 144x5 I'll be running 1 bomb Berry and 1 ak 47. They will move to the veg tent for a few weeks when I flip the blue dream to 12/12 but will be back under the MH for 10 weeks flower. Happy growing out there.
 
I usually also run only the blue light during vegg. The only exception has been the mother-tent. Keeping that in the garage and when it get's a little cold I turn on the red as well :)

OH58Dguy said:
Humble beginnings. Running all lights in veg mode. Comparing 3vs4 week veg on the right with blue dream. In the middle is a fruit punch auto that will eventually move to my 2x4 veg tent. And under the mars 144x5 I'll be running 1 bomb Berry and 1 ak 47. They will move to the veg tent for a few weeks when I flip the blue dream to 12/12 but will be back under the MH for 10 weeks flower. Happy growing out there.
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If you use the hanging system that come with the lamps, you get away with using 1-2 yoyo's per lamp. But I prefer to use 4 yoyo's on each lamp to have absolute control over angles and placement

Jcs81 said:
Quick question. I just ordered a mars hydro reflector 48. Do you know if I will need one or two pair of the yoyos
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I put them up like this. That way I can angle them slightly when/if needed.
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Another advantage with using 4 yoyo's per light is that you can get your lamp higher up. The hanging system that comes with the lamps make them hang quite far away from the roof at max high
 
DeVille said:
If you use the hanging system that come with the lamps, you get away with using 1-2 yoyo's per lamp. But I prefer to use 4 yoyo's on each lamp to have absolute control over angles and placement
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Oh I see. So with the wire it comes with and a pair of yoyos should be suffice?
 
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