I ordered a bong on the 2nd of Dec. It has yet to arrive(3 days past promised delivery time). I have emailed them. The emails I receive from Bongoutlet are written in broken, misspelled english . The lack of good shipping options, i.e. fed ex or UPS, has also made this transaction a drag. For the price I should have walked down the street into Berkeley, what was I thinking? Oh yeah, my bum knee does not like the walk.